Ella Black
Mannering Park,NSW
Summary
I'm a soon to be 17yr old and have recently dropped out of yr11 and am looking to get out of my comfort zone and try something new as I have been in hospitality for 3yrs, I’m a very down to earth person and always up for a challenge
Overview
4
4
years of professional experience
Work History
Coffee Shop Worker
Hustle&grind espresso
Mannering Park, NSW
01.2021 - Current
- Operated cash registers and credit card machines for transactions.
- Restocked condiments such as sugar packets, stirrers, creamers, throughout the day.
- Assisted in the preparation of pastries such as cakes, cookies, muffins.
- Greeted customers and provided friendly customer service.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Described menu items to customers and suggested products based on stated preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
Pub
Catho pub
Catherine Hill Bay, NSW
10.2022 - 01.2024
- Created and maintained inventory systems to ensure adequate stock levels were maintained at all times.
- Resolved customer complaints in a professional manner in order to maintain positive relationships with patrons.
- Trained new employees on company policies, procedures, products, services, equipment use and safety protocols.
- Maintained a safe working environment by enforcing health and safety regulations.
- Addressed customer complaints promptly and professionally.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Restocked beer and liquor regularly and after special events.
Asian Take Out
Asian haven tukley
Tukley , Nsw
10.2021 - 03.2022
- Assisted in maintaining store cleanliness, including wiping down tables, sweeping floors and taking out trash.
- Resolved customer complaints in a timely manner.
- Ensured that the restaurant's health and safety standards were met at all times.
- Packaged food items for take-out customers.
- Processed payments using a cash register and credit and debit card machine.
- Trained new employees on proper take-out procedures.
- Restocked shelves with supplies when necessary.
- Kept work area organized throughout shift hours.
- Greeted customers and provided them with menu options.
Education
.
Lake Munmorah High School
Lake Munmorah Skills
- Customer Service
- Positive and professional
- Good communication skills
- Role Playing
- Always up for a challenge
- Honesty
- Problem solving
- Professionalism and strong work ethics
- Adaptability
- Positive
Timeline
Pub
Catho pub
10.2022 - 01.2024
Asian Take Out
Asian haven tukley
10.2021 - 03.2022
Coffee Shop Worker
Hustle&grind espresso
01.2021 - Current
.
Lake Munmorah High School