Ella Carberry
Canberra,ACT
Summary
Dynamic professional with extensive experience in dock operations and customer engagement at Bunnings Warehouse. Proven ability to streamline inventory management and enhance customer satisfaction through effective staff training and problem-solving. Committed to maintaining safety protocols while ensuring high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Dock Hand
Bunnings Warehouse
Canberra , ACT
03.2026 - Current
- Collaborated with team members to enhance dock operations and reduce delays.
- Used electrical pallet jacks to safely move pallets.
- Inspected incoming shipments for quality and accuracy regularly.
- Facilitated material movement to sustain workflow and optimize pallet placement in warehouse.
- Followed safety protocols to minimize workplace hazards effectively.
- Conducted regular inspections of equipment to ensure proper functioning.
- Maintained a clean and safe working environment at all times.
- Organized stock in warehouse to enhance access and improve inventory management.
- Assisted customers with inquiries about products and services.
Retail Worker
Mikes Meats
Canberra , ACT
03.2019 - 12.2024
- Guided customers in selecting quality meats and addressed product inquiries to enhance their shopping experience.
- Advised customers on cooking techniques and meat preparation methods.
- Ensured compliance with food safety standards during meat handling procedures.
- Processed transactions accurately and efficiently using point-of-sale systems to enhance customer satisfaction.
- Stocked, replenished, and organized inventory to keep store merchandise fresh.
- Trained new employees on company policies and procedures to ensure consistent service quality.
- Managed store opening and closing procedures, ensuring security and organization.
Customer Experience Manager
Scene to Believe
Canberra , ACT
11.2021 - 12.2023
- Trained staff on best practices for customer interactions, enhancing customer satisfaction through effective engagement.
- Trained staff on best practices for customer interactions, resulting in improved customer satisfaction.
- Developed customer feedback surveys to pinpoint service quality improvement areas, driving actionable insights for team enhancements.
- Coordinated employee work schedules to optimize staffing and efficiency.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Handled customer complaints quickly to maintain service quality.
- Managed rostering.
- Collaborated with sales, marketing, product development, and IT to ensure seamless end-to-end customer experience, fostering cross-departmental alignment.
Education
Year 10 Certificate
Telopea Park High School
Canberra , ACTSkills
- Dock operations
- Inventory management
- Quality inspection
- Safety protocols
- Equipment maintenance
- Customer interaction
- Staff training
- Problem solving
- Fast paced learning
Timeline
Dock Hand
Bunnings Warehouse
03.2026 - Current
Customer Experience Manager
Scene to Believe
11.2021 - 12.2023
Retail Worker
Mikes Meats
03.2019 - 12.2024
Year 10 Certificate
Telopea Park High School