ELLA CRAIG
Dynnyrne,Australia
Summary
A conscientious and hardworking individual with a strong work ethic, eager to embark on a full-time career in the Animal Care Industry. Recent graduate with foundational knowledge in Animal Studies Cert II and hands-on experience gained through animal rescues and prior work experience. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive to make the future brighter for Australian Wildlife and the Environment!
Overview
6
6
years of professional experience
1
1
Certification
Work History
Work Placement
Bonorong Wildlife Sanctuary
07.2024 - 12.2024
- Provided daily nutrition to animals by preparing and distributing appropriate and nutritious portions according to species-specific needs and health conditions.
- Maintained clean and safe living environments through amimal husbandry by regularly cleaning enclosures and providing proper bedding materials.
- Conducted regular health checks on animals under care, flagging any changes in appearance or behavior that could indicate potential issues to the keepers/ head keeper.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, medication administration, and enclosure maintenance.
- Assisted with the capture and restraint of various animal species during medical examinations or treatment sessions as needed.
- Coordinated with external rescue organizations to facilitate transfer and care of animals in need through the Bonorong Rescue Service and WIRES.
- Data entry into ZIMS, including animal health notes, weights, body condition score, and medications.
Operations Team Member
JB Hi-Fi
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with customers face to face and over phone - managed over 20 calls from customers per day.
- Monitored KPIs for online deliveries and customer pick ups from store with efficiency.
- Followed shipping and receiving procedures for goods and materials.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Participated in continuous improvement efforts by providing feedback on current processes and suggesting enhancements.
- Facilitated communication between team members, promoting a positive work environment built on trust and transparency.
- Coordinated workflow between departments, fostering collaboration towards shared objectives.
- Ensured adherence to safety protocols within the workplace, reducing incidents of injuries or accidents significantly.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Volunteer
Hobart city mission
06.2022 - 03.2023
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Mentee
Nayri Niara Good Spirit Festival
03.2022 - 06.2022
- Engaging in daily group meetings and discussions to ensure smooth work flow throughout the day and while the festival was in progress.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working in events and entertainment industry, applying learned concepts directly into relevant work situations.
- Created, Sorted and organized files, information and handbooks for artists performing and vendors.
- Contributed to a positive team environment by collaborating with the team to run a 3 day festival and ensure all attending enjoyed their time.
Grade 10 Work Experience
Trowunna Wildlife Sanctuary
09.2018 - 09.2018
- Refreshed water sources daily, provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials to avoid spread of any diseases.
- Conducted regular health checks on animals under care, noting any changes in appearance or behaviour that could indicate potential issues.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
- Developed enrichment activities for animals, enhancing their mental and physical well-being.
- Minimized animal injury risk by monitoring behaviours and eliminating safety hazards.
- Assisted with the capture and restraint of various animal species during medical examinations or treatment sessions as needed.
- Educated visitors about responsible pet ownership practices, general sanctuary specific animal questions and during guided tours of the facility.
Education
Certificate II in Animal Studies -
Link Education
Bonorong Wildlife Sanctuary 12-2024
Year 11 And 12 - TCE Certificate
Hobart College Graduate
Hobart, TAS12-2020
Skills
- Excellent communication and customer service skills - Able to communicate for different communication styles required when working with other team members and customers
- Skilled with use of handheld radio communication
- Strong initiative and fast learning - Able to pick up and learn tasks quickly and efficiently while being able to assess situations to see what tasks need to be completed
- Punctual, Honest and Reliable – Able to take on tasks with responsibility due to strong morals and persistence
- Teamwork and collaboration with peers, able to handle any disputes professionally and a positive attitude
- Computer skills, as well as excellent communication through phone calls
Certification
- Certificate II in Animal Studies, Bonorong Wildlife Sanctuary (Link Ecucation) December 2024
- Institute of Project Management, Certified Project Officer, June 2022
- St Johns, First Aid Certificate, June 2020
Timeline
Work Placement
Bonorong Wildlife Sanctuary
07.2024 - 12.2024
Operations Team Member
JB Hi-Fi
02.2023 - Current
Volunteer
Hobart city mission
06.2022 - 03.2023
Mentee
Nayri Niara Good Spirit Festival
03.2022 - 06.2022
Grade 10 Work Experience
Trowunna Wildlife Sanctuary
09.2018 - 09.2018
- Certificate II in Animal Studies, Bonorong Wildlife Sanctuary (Link Ecucation) December 2024
- Institute of Project Management, Certified Project Officer, June 2022
- St Johns, First Aid Certificate, June 2020
Certificate II in Animal Studies -
Link Education
Year 11 And 12 - TCE Certificate
Hobart College Graduate
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