Ella Glenwright
Invermay
Summary
I am an experienced Police Dispatcher with a strong background in emergency services, hospitality, and retail, bringing over 4 years of expertise in high-stress environments. Skilled in managing critical situations, providing clear communication, and maintaining calm under pressure. Seeking a role that fosters personal development and provides the opportunity to contribute meaningfully to the community. Dedicated to leveraging my skills in crisis management, customer service, and teamwork to support and strengthen community relations.
Overview
9
9
years of professional experience
Work History
Radio Dispatch Communications Officer
Triple Zero Victoria
04.2023 - Current
- Facilitate radio communications for Victorian Police and State Emergency Service.
- Control the attendance and level of response of the appropriate emergency services unit using Computer Aided Dispatch (CAD) system.
- Relay information to those units throughout the event.
- Tracking the location and status of officers in the field to ensure their safety and providing them with timely information.
- Determining the severity of incidents to dispatch the appropriate number of police units, often coordinating with other emergency agencies like fire or ambulance services.
Call Taker Communications Officer
Triple Zero Victoria
07.2021 - 04.2023
- Elicit relevant information from members of the public and emergency services personnel.
- Activate the attendance of the correct emergency service response unit to best action the event.
- Operate Computer Aided Dispatch (CAD) system to create and accept events relaying information to the relevant emergency service.
- On request, provide general information for emergency services units.
- Relay information to dispatchers or directly to first responders, ensuring police, fire, or ambulance units have the necessary details before arrival.
- Evaluating the severity of situations to determine which calls require immediate police intervention.
- Providing critical safety advice or instructions to callers before help arrives.
Receptionist
Tite line Drilling
01.2020 - 01.2021
- Notifying company personnel of visitor arrivals.
- Handling all incoming telephone calls.
- Handling queries and complaints over phone, email, and general correspondence.
- Scheduling of flights and travel arrangements.
- Data entry.
- Greeting visitors.
- Computer operations of Microsoft Suite and internal software.
- Taking and delivering of messages and emailing them to appropriate staff members.
- Reviewing resumes for recruitment needs.
- Managing and ordering office supplies.
Boss Burger
01.2019 - 01.2020
- Opening and closing of store.
- Taking orders.
- Telephone orders.
- Cash register and EFTPOS transactions.
- Staff training.
- Cleaning.
- Cash handling.
- Food preparation.
K-Mart Delacombe
01.2017 - 01.2019
- Customer service.
- Cash handling and EFTPOS transactions.
- Stock replenishment.
- Stock control.
- Telephone enquiries.
Education
Year 12 -
Ballarat High School
Skills
- Notifying company personnel of visitor arrivals
- Handling all incoming telephone calls
- Handling queries and complaints over phone, email, and general correspondence
- Scheduling of flights and travel arrangements
- Data entry
- Greeting visitors
- Computer operations of Microsoft Suite and internal software
- Taking and delivering of messages and emailing them to appropriate staff members
- Reviewing resumes for recruitment needs
- Managing and ordering office supplies
- Opening and closing of store
- Taking orders
- Telephone orders
- Cash register and EFTPOS transactions
- Staff training
- Cleaning
- Cash handling
- Food preparation
- Customer service
- Stock replenishment
- Stock control
- Telephone enquiries
Extracurricular Activities
Rowing Coach, Ballarat High School Open Girls Rowing, Ballarat High School U15 Seniors Netball, Ballarat Swans Mentoring of Juniors netball, Ballarat Swans Year 10 Division 1 Rowing, Ballarat High School Year 10 Head of the Lake Winner, Ballarat High School U13 Seniors Netball, Ballarat Swans Netball Captain, Ballarat Swans Best and Fairest Winner, Ballarat Swans U13 Netball, Ballarat Swans
References
Available upon request
Personal Information
- Date of Birth: 06/05/02
- Driving License: Current Victorian Drivers Licence
Timeline
Radio Dispatch Communications Officer
Triple Zero Victoria
04.2023 - Current
Call Taker Communications Officer
Triple Zero Victoria
07.2021 - 04.2023
Receptionist
Tite line Drilling
01.2020 - 01.2021
Boss Burger
01.2019 - 01.2020
K-Mart Delacombe
01.2017 - 01.2019
Year 12 -
Ballarat High School