Ella Heather

• Supported students in subjects including math, science, English, and history.
• Facilitated learning for students with disabilities and learning difficulties.
• Implemented behavior management strategies to promote positive social interactions.
• Monitored playtime and school pickups to ensure student safety.
• Assisted in organizing school events such as musicals, camps, and fundraisers.
• Collaborated with teachers to develop tailored learning techniques for diverse student needs.
• Worked alongside occupational therapists to ensure students with learning disabilities and difficulties receive the best care and education.

Designed and executed engaging activities for youth to foster meaningful experiences.

• Mentored youth individually, offering guidance and support for personal development.
• Cultivated safe friendships with children to promote a sense of belonging.
• Coordinated with volunteers to plan and transport youth to special events.
• Ensured safety protocols for all individuals under 18 years old.

Casual - Receptionist.

• Provided outstanding customer service at all times while interacting with both internal and external customers, and resolving problems/complaints.
• Coordinated with housekeeping staff to ensure timely servicing and cleaning of guests' rooms.
• Greeted guests upon arrival and provided assistance with check-in and check-out procedures.
• Prepared basic food service by setting up a continental breakfast and barista coffee.
• Worked with systems such as PRENO, Booking.com, Expedia, Siteminder, Google business and Airbnb.
• Processed chargebacks and guests payments/refunds via PRENO or Tyro.
• Demonstrated leadership by making improvements to work processes and helping to train others.

Resolved customer issues through knowledgeable, friendly service, promoting high satisfaction levels.

• Greeted customers and recommended specials to enhance profitability.
• Prepared sushi and short-order foods, ensuring quality and presentation.
• Managed customer service operations in absence of supervisor to maintain service standards.
• Sanitized frequently used areas and equipment, mopped floors, and cleaned glass surfaces.
• Opened facility daily and organized areas for efficient service delivery.
• Handled incoming calls, took messages, and processed orders as necessary.

• Sanitized plates using industrial dishwashers, adhering to manufacturer instructions.
• Collaborated with chef to prepare food while following preservation guidelines.
• Maintained exceptional customer service standards during high-volume shifts.
• Acquired new skills to enhance team support and accommodate customer needs.

Café Duo- Casual Front of house

• Customer service
• Taking orders via phone, online and face to face
• POS transactions- EFTPOS, CASH, use of cash register
• Food preparation
• Monitor inventory- stock quality control
• General cleaning and sanitizing
• Short order cooking- toasties, wraps ect
• Barista
  

• Executed thorough bond, domestic, and commercial cleaning projects on schedule.
• Handled and stored hazardous chemicals safely to prevent injuries.
• Ensured highest cleaning standards through effective client communication.
• Maintained safety protocols during equipment and chemical handling.

• Monitored children's safety and well-being to prevent accidents and falls.
• Cared for children of various ages ranging from 1 to 12 yrs.
• Balanced schedules to promote optimal rest, play and educational periods and assisting with homework.
• Communicated with parents to learn about children's needs and family rules.
• Cooked nutritious meals to promote healthy diet and nutrition.