Ella Hethorn
Carindale
Summary
I am a confident and outgoing person, who possesses a strong work ethic and willing to implement skills individually or in a team environment. I am eager to further develop my knowledge and skills which will play a large role in achieving career goals in the future.
Overview
8
8
years of professional experience
Work History
Retail
Rebel Sport
10.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered incoming calls and emails to provide product information, features and benefits.
- Store development and set up
- Back of house maintenance
- Stock movement and operations
- Online orders (picking and packing)
- Stocktake
Hospitality Worker
Super IGA
03.2020 - 10.2021
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Reduced risks by maintaining clean and organised work environment.
- Stocking shelves
- Trained new staff members
Hospitality Worker
Woopi Takeaway
03.2018 - 01.2020
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Trained new staff members on proper customer service and hospitality policies.
- Money handling
- Cleaning Store
- Open and Close shifts
Hospitality Worker
La Hacienda 101
12.2017 - 02.2019
- Performed general cleaning
- working in busy environments
- closing store
- kitchen hand/dishes
Hospitality Worker
Cafe 3eightnine
09.2017 - 11.2017
- General Cleaning
- Waiting tables
- Front counter orders
- Money handling
- Stocking shelves
Hospitality Worker
McDonald's
04.2016 - 04.2017
- Strong Customer service
- Basic cooking processes
- cleaning
- Stocking shelves
- audits
Education
Bachelor of Behavioural Science - Psychology
Queensland University of Technology
Brisbane, QLD07.2025
High School -
Faith Lutheran College - Redlands
Victoria Point, QLD11.2020
Skills
- Written Communication
- Public Speaking
- Active Listening
- Organization and Time Management
- Customer Service
- Recordkeeping
- Decision-Making
- Critical Thinking
- Multitasking Abilities
- Organizational Skills
Timeline
Retail
Rebel Sport
10.2021 - Current
Hospitality Worker
Super IGA
03.2020 - 10.2021
Hospitality Worker
Woopi Takeaway
03.2018 - 01.2020
Hospitality Worker
La Hacienda 101
12.2017 - 02.2019
Hospitality Worker
Cafe 3eightnine
09.2017 - 11.2017
Hospitality Worker
McDonald's
04.2016 - 04.2017
Bachelor of Behavioural Science - Psychology
Queensland University of Technology
High School -
Faith Lutheran College - Redlands
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