Ella Humphreys
Southport,QLD
Summary
Motivated and results-driven professional with strong communication and customer service skills. Skilled in building relationships, identifying needs, and exceeding sales goals. Thrives in fast-paced, target-driven environments with a proactive and customer-focused approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Consultant
Accor Vacation Club
11.2024 - 04.2025
- Delivered personalised presentations and consultations to prospective Members, showcasing the value of flexible holiday ownership and tailored travel solutions.
- Consistently exceeded sales targets by building rapport, uncovering customer needs, and presenting relevant Club Membership and upgrade options.
- Communicated benefits over features to drive emotional engagement, often guiding customers toward long-term lifestyle investments in travel.
Duty Manager
Dan Murphys
11.2021 - 02.2025
- Retail Leadership: Experienced in effectively leading and managing a retail team to ensure smooth store operations.
- Sales Growth: Demonstrated success in achieving and surpassing sales targets, contributing to increased revenue.
- Customer Service Excellence: Committed to delivering exceptional customer service, enhancing the shopping experience, and resolving customer inquiries promptly.
Receptionist
Peninsula Aquatic Recreation Centre
10.2021 - 02.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Bachelor of Psychology (Honours) -
Griffith University
Gold Coast, QLD10.2026
Frankston High School
Frankston, VIC12.2021
Skills
- Communication Skills: Verbal/Written
- Customer Service: Rapport Building
- Persuasion and Negotiation: Influencing
- Interpersonal Skills: Relationship Building
- Active Listening: Needs Assessment
- Resilience: Motivation
- Time Management: Prioritization
- First Aid & CPR
Certification
- February 2024: Awarded 2024 Abedian Foundation Brighter Futures Scholarship
- March 2023: First Aid/CPR Certified
- January 2023: Completed 2 day Mental Health Course
- April 2022: Promoted to Duty Manager
- December 2021: VCE with an ATAR of 85.1
- November 2021: Responsible Service Of Alcohol (RSA) nationally recognised
- December 2020: VCE subject Outdoor education with a 41 study score
Referees
John - Store Manager at Dan Murphy's Southport / 0426 981 973
Andrew - Customer Experience Manager Dan Murphy's / 0410 817 634
Timeline
Sales Consultant
Accor Vacation Club
11.2024 - 04.2025
Duty Manager
Dan Murphys
11.2021 - 02.2025
Receptionist
Peninsula Aquatic Recreation Centre
10.2021 - 02.2023
Bachelor of Psychology (Honours) -
Griffith University
Frankston High School
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