Ella Lambly
Midland,Australia
Summary
Dynamic and dedicated professional with a proven track record at Zambrero, excelling in customer service and complaint resolution. Recognised for enhancing customer satisfaction through active listening and effective communication. Skilled in multitasking and POS systems, contributing to team success in high-pressure environments while maintaining a positive attitude.
Overview
3
3
years of professional experience
Work History
Team Member
Zambrero
Cloverdale, WA
11.2024 - Current
- Keep work areas clean, organised, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximise performance.
- Work scheduled shifts and remain available to work during coworker absences, holidays, and busy periods.
- Contribute to team success by completing jobs quickly and accurately.
- Address and resolved customer complaints in polite and professional manner.
- Increase customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contribute to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Food and Beverage Assistant
San Churro Chocolateria
Midland, WA
05.2022 - 11.2024
- Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
- Promoted teamwork among staff by coordinating tasks efficiently during peak service times, ensuring smooth operations.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Enhanced customer satisfaction by providing personalised food and beverage recommendations based on individual preferences.
- Maintained a clean and organised dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
- Ensured accurate order fulfillment by double-checking items before serving them to customers, minimising errors and returns.
- Greeted and seated guests to provide friendly and welcoming experience.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained clean and organised restaurant to comply with hygiene and health regulations.
Education
High School Diploma - Music Performance
La Salle College
Middle Swan, WA10.2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Complaint resolution
- POS systems
- Multitasking
- Active listening
- Excellent communication
Timeline
Team Member
Zambrero
11.2024 - Current
Food and Beverage Assistant
San Churro Chocolateria
05.2022 - 11.2024
High School Diploma - Music Performance
La Salle College