Ella-Maree Kairl
Mackay
Summary
Dynamic customer service professional with experience at Coles, excelling in resolving customer complaints and enhancing shopping experiences. Known for a strong work ethic and effective team collaboration, I quickly adapt to fast-paced environments while maintaining professionalism. Proficient in cash handling and skilled in providing exceptional service.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Cashier
Coles
Andergrove
02.2022 - Current
- Operated online shopping system and processed customer orders efficiently.
- Assisted customers with product inquiries and service-related issues.
- Maintained cleanliness and organization of online department area throughout shifts.
- Collaborated with team members to ensure smooth store operations.
- Resolved customer complaints promptly to enhance shopping experience.
- Greeted customers and provided friendly customer service.
Waitress Trainee
Eimeo Hotel
Eimeo
11.2021 - 02.2022
- Greeted and seated guests in a welcoming manner.
- Served food and beverages promptly and efficiently.
- Assisted with menu explanations and item recommendations.
- Processed customer payments accurately using POS system.
- Maintained a professional attitude while working in a fast-paced environment.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
Education
North Mackay State High School
Mackay, QLDSkills
- Customer Service
- Answering Phone Calls
- Acting Supervisor
- Good with Direction
- Polite
- Hard Work Ethic
- Quick Learner
- Team collaboration
References
References available upon request.
Timeline
Customer Service Cashier
Coles
02.2022 - Current
Waitress Trainee
Eimeo Hotel
11.2021 - 02.2022
North Mackay State High School