Ella Marriott

Retail Worker

Foodworks

09.2022 - Current

Greeted customers, helped locate merchandise, and suggested suitable options.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Answered questions about store policies and addressed customer concerns.
Provided excellent product knowledge to customers through continuous learning about new items and promotions within the store.
Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
Delivered exceptional customer service with a friendly demeanour, resulting in increased repeat business.
Stocked merchandise, clearly labelling items, and arranging according to size or colour.
Maintained tidy and organized store environment to comply with cleanliness standards.
Actively engaged customers to provide general assistance and information on store merchandise.
Assisted customers with prompt and polite support in-person and via telephone.
Engaged in friendly conversation with customer to better uncover individual needs.
Managed efficient cash register operations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Provided exceptional services and pleasant shopping experiences to retail customers.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Listened to customer needs and desires to identify and recommend optimal products.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.