Ella Mason
Bellevue Hill
Summary
Available weekdays and weekends, creative and motivated service worker, with a passion for the creative arts, exceptional social skills, communication abilities, and customer service background. Enthusiastic and hard working with a eight year background in customer service. Pursues every opportunity to support team members and proactively address issues within the store.
A fast learner eager to work and take every opportunity that comes their way.
Overview
5
5
years of professional experience
Work History
Bartender
Beach Road Hotel
02.2024 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced customer experience by promptly preparing and serving high-quality beverages according to guests'' preferences.
- Maintained a clean and organized bar area, adhering to health and safety standards to ensure guest wellbeing.
- Educated patrons about different types of alcohol, flavor profiles, and proper drink recommendations based on customer preferences.
- Demonstrated flexibility and adaptability by seamlessly transitioning between bartending and waitstaff when necessary to maintain smooth operations during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender and Casual Waitress
Hotel Ravesis
06.2022 - Current
- Maintained positive work environment working with a team to produce high quality drink service
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Operated efficiently in high-volume setting to prepare and serve upwards of 100 drinks per hour.
- produced high quality classic and house made cocktails
- Performed opening and closing duties, setting up for incoming shift,
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted with running food and beverages to guests during peak service hours
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Responded promptly to customer inquiries or concerns
- Participated in regular training sessions to stay up-to-date on menu offerings, specials, and industry best practices.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
Bartender
Jervis Bay Brewing Company
03.2022 - 06.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- supplied customers with craft beer knowledge
- poured upwards of 100 beers per day
- restocked bar snacks, glassware, merchandise, spirits and wines as often as required
Senior Staff Member
SUBWAY®Restaurants
09.2019 - 06.2022
- Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
- Gathered, organized and input information into digital database.
- Followed closing procedures, input sales, wastage and stock into database and informed management
- Trained new employees of junior and senior roles including opening and closing procedures
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service
Wait Staff Member
Coffee Guru
10.2018 - 08.2019
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Ran beverages and food to patrons
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Streamlined drink preparation processes for faster service, resulting in higher customer satisfaction.
Education
Bachelor of Arts - Fine Arts
National Art School
Darlinghurst, NSW2025
High School Diploma -
Vincentia High School
Vincentia, NSW12.2021
Skills
- Computer skills - Adobe Photoshop, Microsoft Word, Microsoft Powerpoint, Google Docs, Email
- Photography - Operating digital camera professionally utilizing ISO, aperture and shutter speed Editing photographs on Adobe photoshop Attended National Art School short course
- Fast learner - picking up skills and applying them where needed
- Organizational - organized financial documents casually, computer desktop and files for quick and easy access
- Operating POS/ til quickly and efficiently
references
Karen Khen (personal reference)- 0433 984 333
Alex Lenehan (Manager, work reference)- 0452 610 182
Timeline
Bartender
Beach Road Hotel
02.2024 - Current
Bartender and Casual Waitress
Hotel Ravesis
06.2022 - Current
Bartender
Jervis Bay Brewing Company
03.2022 - 06.2022
Senior Staff Member
SUBWAY®Restaurants
09.2019 - 06.2022
Wait Staff Member
Coffee Guru
10.2018 - 08.2019
Bachelor of Arts - Fine Arts
National Art School
High School Diploma -
Vincentia High School
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