Ella McArthur
Summary
Hi, my name is Ella and I am 22 years old. I am an adaptable professional with a diverse range of experience across multiple industries since the age of 14. I am driven by a passion for continuous learning and personal growth. My work has spanned retail, hospitality, disability support, and event management; equipping me with a versatile skill set and a strong foundation in leadership, mentorship, and customer service. With a vibrant personality, I do pride myself on being outgoing, approachable, and committed to excellence in everything I do. Outside of work, you’ll usually find me at the gym, out on a hike, catching up with friends or trying a new coffee spot. I love being outdoors and making the most of sunny days.
Overview
9
9
years of professional experience
Work History
Retail Service Assistant
Ghanda, Manly
Manly
10.2025 - Current
- Operating POS system, processed cash and card transactions accurately
- Handling returns and exchanges in line with store policy
- Replenishing stock and maintaining visual merchandising standards
- Upkeep of store presentation clean, organised and aligned with brand image
- Working collaboratively within a team to achieve daily sales targets
- Assisting with stocktakes and inventory management
Casual Babysitting
12.2022 - Current
- Prepare healthy meals and snacks.
- Assist with bedtime routine and homework.
- Support children with age-appropriate tasks and activities.
Officer in Charge/Cash Management
Coles, Neutral Bay
Neutral Bay
03.2025 - 08.2025
- Management of weekly payroll of 160 team members.
- Providing administrative support to the store and wider authorities.
- Following processes and meeting monetary audit and compliance standards.
- Support in rostering and communicating with department managers.
- Cash office operations – till reconciliations, safe counts, closing business operations and loss prevention protocols.
Event Staff
Boathouse Group, Royal Sydney Yacht Squadron
Sydney
09.2023 - 11.2024
- Coordinate logistics for private and corporate events, ensuring seamless execution.
- Manage event security and VIP responsibilities.
- Set up equipment for large-scale events.
- Deliver exceptional customer service in a fast-paced environment.
- Problem-solve and adapt to the specific needs of high-profile clients.
Disability Support Worker
CMCare
01.2021 - 09.2022
- Provided daily living assistance to adults with moderate to severe intellectual disabilities.
- Driving clients to appointments and social activities.
- Documenting care activities and provided emotional support and companionship.
- Encouraged independence through social etiquette and hygiene education.
Retail Worker
Smiggle
12.2020 - 01.2021
- Assisted customers in finding suitable products and provided recommendations.
- Maintained product displays and managed inventory.
- Processed sales transactions and met company KPIs.
Customer Service Crew Member
McDonalds
01.2017 - 09.2020
- Operated across multiple roles including front counter, kitchen, and café.
- Delivered orders efficiently while maintaining food safety standards.
- Worked collaboratively with teammates to meet company targets and deadlines.
Education
Bachelor of Business -
University of Technology Sydney
Sydney, NSW11-2026
HSC - higher school certificate
NBSC Freshwater Senior Campus
Freshwater, NSW11-2021
Skills
- RSA Certification
- Bronze Medallion
- Working With Children Check (WWCC)
- Advanced First Aid
- Coffee Preparation and Espresso Service
- Food Safety and Hygiene Practices Certification
- Strong Communication and Interpersonal Skills
- Leadership and Team Collaboration
- Time Management and Ability to Meet Set Deadlines
- Problem-Solving and Adaptability
- Advocacy and Observational Skills
- Patience and Emotional Intelligence
- Meeting deadlines
- Customer relations
- Team leadership
- Employee training
- Cash register operation
- Customer assistance
Timeline
Retail Service Assistant
Ghanda, Manly
10.2025 - Current
Officer in Charge/Cash Management
Coles, Neutral Bay
03.2025 - 08.2025
Event Staff
Boathouse Group, Royal Sydney Yacht Squadron
09.2023 - 11.2024
Casual Babysitting
12.2022 - Current
Disability Support Worker
CMCare
01.2021 - 09.2022
Retail Worker
Smiggle
12.2020 - 01.2021
Customer Service Crew Member
McDonalds
01.2017 - 09.2020
HSC - higher school certificate
NBSC Freshwater Senior Campus
Bachelor of Business -
University of Technology Sydney