Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Referees
Timeline
Generic

Ella Morgan

Thurgoona,NSW

Summary

Knowledgeable and dedicated Customer Service professional. Excellent oral and written communication, active listening and problem solving skills. Committed to maintaining professional relationships, a solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships to positively impact company success.

Overview

5
5
years of professional experience

Work History

Waitress

The Coffee Club & As Thich As Thieves Café
01.2019 - 01.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Maintained a clean and organised dining area, contributing to a pleasant atmosphere for guests.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Student Dance Teacher

Hume Dance School
01.2020 - 12.2022
  • Served as a mentor to aspiring dancers, offering guidance on career opportunities within the field of dance education.
  • Fostered a positive learning environment by establishing clear expectations and consistently enforcing classroom rules.
  • Enhanced student performance by providing individualized feedback and support during practice sessions.
  • Collaborated with fellow teachers to create engaging interdisciplinary lessons incorporating dance and music
  • Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
  • Assisted in the organization of school performances, ensuring smooth transitions between acts and maintaining a professional atmosphere.

Education

Certificate IV Business Administration

TAFE NSW (Currently Enrolled)
Albury
12.2024

Higher School Certificate

Albury High School
Albury, NSW
11.2023

Skills

  • Excellent customer service & communication skills
  • Professional telephone etiquette
  • Administrative Support
  • Capacity to thrive in fast-paced environments
  • Organisational & time management skills
  • Proficiency in problem-solving & strong attention to detail
  • Experience with Microsoft Office Suite & Apple Mac software
  • Tech savvy, quick and keen to learn new applications

Awards

  • Bronze Medallion, 2023, Albury High School
  • Hardest Worker Award, 2019, Hume Dance School
  • Senior Star Award, 2022, Hume Dance School

Volunteer Experience

  • Key note speaker and patient advocate support for the Microtia Foundation Conferences
  • Border Relay for Life: Dancer & participant to support fundraising for the Cancer Council
  • Hume Aged Care Facility: Dancer & entertainer for aged care residents
  • ANZAC Legendary Program: Marched on ANZAC Day for 13 years
  • Wodonga Children's Fair: Dancer & entertainer

Referees

  • Sandra Mather Teacher, Business Services, TAFE NSW: sandra.mather@tafensw.edu.au, 0279 217 350
  • Terri Hollis Family Daycare Educator: thollis58@bigpond.com, 0418 653 229
  • Adrian French English Teacher, Albury High School: adrian.french@det.nsw.edu.au

Timeline

Student Dance Teacher

Hume Dance School
01.2020 - 12.2022

Waitress

The Coffee Club & As Thich As Thieves Café
01.2019 - 01.2024

Certificate IV Business Administration

TAFE NSW (Currently Enrolled)

Higher School Certificate

Albury High School

Similar Profiles

CREATE PROFILE
Ella Morgan