Ella Peel
Connolly,WA
Summary
My long-term goal is to have a job in the field of data science. I’ve recently graduated from the University of Western Australia with a Bachelor of Biomedical Science, majoring in Human Biology and Anatomy and Genetics, with the plan to complete a Master of Data Science as a postgraduate degree next year. I'm a highly motivated worker with exceptional social skills, communication abilities and a six-year customer service background. I pursue every opportunity to support team members with a positive and eager attitude. I would love a job that will enable me to work in an office workplace and allow me to enhance my professional abilities for future employment.
Overview
7
7
years of professional experience
Work History
Work Experience Placement
Telstra Perth Fashion Festival
06.2017 - 06.2017
- Assisting Office Administration and Events support.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Handled phone calls, directing callers to appropriate personnel or providing information as needed.
Children’s Party Host and Customer Service
Atlantis Play Centre
05.2018 - 06.2019
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
- Maintained clear communication with clients throughout the planning process, addressing concerns and incorporating feedback as needed.
Receptionist
The Pilates Klinik
10.2021 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Barista, Children’s Party Host and Customer Service
Croc’s Play Centre
12.2019 - Current
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Bachelor of Biomedical Science - Human Biology And Anatomy, Genetics
University of Western Australia
Perth, WA12.2023
Some College (No Degree) - Speech Pathology (Honors)
Curtin University
Perth, WAHigh School Diploma -
St Mary's Anglican Girls' School
Perth, WA01.2019
Skills
- Conscientious, reliable and punctual
- Excellent communication skills
- Well organised
- Hard working
- Attention to detail
- Microsoft Office proficiency
- Customer service
References
- Kelly Stepien, Manager, Atlantis Playcentre Ocean Keys, 0499 933 106
- Michael Abbott, Founder and Business Owner, The Pilates Klinik, Joondalup, 0408 282 540
- Jess Ryansprowson, Manager, Croc’s Play Centre, Joondalup, 0420 772 522
Timeline
Receptionist
The Pilates Klinik
10.2021 - 06.2023
Barista, Children’s Party Host and Customer Service
Croc’s Play Centre
12.2019 - Current
Children’s Party Host and Customer Service
Atlantis Play Centre
05.2018 - 06.2019
Work Experience Placement
Telstra Perth Fashion Festival
06.2017 - 06.2017
Bachelor of Biomedical Science - Human Biology And Anatomy, Genetics
University of Western Australia
Some College (No Degree) - Speech Pathology (Honors)
Curtin University
High School Diploma -
St Mary's Anglican Girls' School
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