Ella Polak
New Gisborne,VIC
Summary
I am an 18-year-old from New Gisborne seeking a casual position in my local area. I have experience in multiple areas of work and have developed interpersonal skills that have allowed me to take leadership positions in my role as Supervisor and communicate to effectively meet the requirements of my jobs. I have extensive customer service experience and enjoy engaging with others and working towards solutions to ensure I am providing the best possible customer service. My availability is flexible and I work efficiently with members of my team to complete tasks thoroughly and to create a positive and enjoyable work environment.
Overview
4
4
years of professional experience
Work History
Checkout Operator and Supervisor
IGA
01.2020 - Current
- Extensive customer service experience and able to engage and communicate effectively with customers.
- Accurately operating cash register for cash, check, and credit card transactions.
- Greater responsibility supporting customers and co-workers.
- Setting tasks and making sure all jobs are completed in the front-end department of the store.
- Working closely with department managers and communicating with other departments.
- Changing prices and solving price related issues.
- Responsibly handling and selling alcohol and cigarettes.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Stocking and restocking shelves.
- Taking phone enquiries from customers.
- Completing refunds and returns.
- Writing off and marking down damaged stock.
- Facing up stock.
- Completing hourly cleaning inspections to maintain tidy presentation and safety in store.
- Mentored and trained new team members in the junior position.
- Worked flexible schedule and extra shifts to meet business needs.
- Trained in cash office and reported daily cash profit to head office.
- Organising and completing various paperwork.
- Tallied cash drawer at beginning and end of each work shift.
Wait Staff Member
Las Margaritas Restaurant
03.2023 - Current
- Serving tables and making sure to meet personal needs and dietary requirements to ensure the best dining experience.
- Providing customer service and effectively taking and completing orders.
- Responsibly serving and checking personal identification when serving alcohol.
- Following all health and safety protocol while handling food and cleaning the restaurant area.
- Correctly cleaning and setting tables to maintain good presentation of the restaurant.
- Greeting customers and showing them to their table as well as checking in tables on system.
- Using POS system to complete eftpos transactions and complete sales.
- In-depth knowledge of preparation methods and menu items.
Education
High School Diploma -
Braemar College
Woodend11.2022
Skills
- Able to work and communicate effectively with customers
- Contributes to a team and works efficiently with others
- Service Minded
- Experience with handling eftpos and cash transactions
- Experience with multiple POS systems
- Takes leadership
- Cooperative Attitude
- Experience with responsibly handling and counting cash,
Timeline
Wait Staff Member
Las Margaritas Restaurant
03.2023 - Current
Checkout Operator and Supervisor
IGA
01.2020 - Current
High School Diploma -
Braemar College
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