Ella Purkiss
Maidstone
Summary
Responsible and adaptable student with a proven track record in customer service and brand representation, since working at Glassons and KFC. Excelled in enhancing customer experiences and boosting brand awareness through effective social media campaigns at Williamstown Football Club. Skilled in Microsoft Office. Demonstrated ability to meet and exceed performance goals.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Glassons
11.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Assistant Manager
KFC
05.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Social Media Intern
Williamstown Football Club
09.2024 - 11.2024
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Created engaging content to catch attention of potential customers.
Education
Bachelor of Communication - Media
RMIT
Melbourne 10-2026
High School Diploma -
Williamstown High School
Williamstown VIC12-2023
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Microsoft Word, Excel and Powerpoint
- Adaptability and resilience
- Upselling strategies
- Brand representation
- Honest and dependable
- Reliable and responsible
Timeline
Retail Assistant
Glassons
11.2024 - Current
Social Media Intern
Williamstown Football Club
09.2024 - 11.2024
Assistant Manager
KFC
05.2021 - Current
Bachelor of Communication - Media
RMIT
High School Diploma -
Williamstown High School
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