Ella Rainger
Toowoomba
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
2
2
years of professional experience
Work History
Checkout Assistant and Stocking
IGA Supermarket
10.2024 - Current
- Greeted customers and provided outstanding customer service.
- Promoted loyalty programs to enhance repeat business from satisfied customers.
- Achieved high accuracy rates with meticulous cash handling and payment processing tasks.
- Ensured compliance with local regulations by diligently verifying age requirements for restricted products during sale transactions.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
Cashier
McDonald's Restaurant
07.2023 - 08.2024
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
Darling Downs Adventist Collage
Toowoomba, QLD11-2026
Skills
- Excellent customer service
- Cleanliness and organization
- Patience and empathy
- Team player attitude
- Cash handling expertise
- Complaint handling
- Professional appearance
- Returns processing
- Strong numeracy skills
- Promotion awareness
- Bagging proficiency
- Teamwork and collaboration
- Customer service
- Problem-solving
- Friendly and outgoing
- Front desk operations
- Verbal and written communication
- Store cleaning
- Cash handling
- Accounts receivable
- Flexible schedule
- Payment processing
- POS system proficiency
- Retail operations
- Till balancing
Timeline
Checkout Assistant and Stocking
IGA Supermarket
10.2024 - Current
Cashier
McDonald's Restaurant
07.2023 - 08.2024
High School Diploma -
Darling Downs Adventist Collage
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