Ella Robinson

• Maintained clean and organized work environment to maintain customer safety.
• Built strong relationships with customers and colleagues by providing friendly and personable service.
• Responded to customer calls to answer questions about products and services.
• Organized and scheduled customer orders to appropriate departments.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Delivered prompt service to prioritize customer needs.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Investigated and resolved customer inquiries and complaints quickly.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans, wiping down surfaces and keeping up with oh&s practices
• Trained staff on operating procedures and company services.
• Utilized problem-solving skills to address customer queries and complaints.

-engaged with the elderly and disabled to do fun and engaging activity's

-created connections with people in all stages of life

-helped hand out meals and learned special dietary procedures

-practiced oh&s and covid practices

-set up activity's such as bowling, bingo and dancing