Ella Rose
Mandurah,WA
Summary
I am a motivated and reliable worker with 2–3 years experience in customer service and traffic control. I hold a Heavy Rigid (HR) Automatic Licence and PTD Authorisation, and have strong communication skills with a strong focus on safety and professionalism. I am eager to continue learning, improving my driving skills and growing my experience within transport, logistics and customer service roles.
Overview
6
6
years of professional experience
Work History
Traffic Controller
LGC
Mandurah, WA
01.2026 - 03.2026
- Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
- Monitored and coordinated traffic during power outages and emergencies.
- Tested traffic signs for proper reflectivity and illumination factors after installation.
Traffic Controller
Traffic Force
Maddington, WA
02.2024 - 08.2025
- Directed vehicle flow to ensure safe and efficient traffic movement.
- Monitored road conditions and weather to adjust traffic patterns proactively.
- Implemented safety protocols to minimize hazards in high-traffic areas.
- Communicated instructions clearly to drivers and pedestrians at work sites.
- Collaborated with team members to enhance workflow and communication efficiency.
- Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
- Directed vehicles around construction sites and flagged drivers through blocked roads.
- Responded quickly to emergency situations by providing direction to drivers and managing the flow of vehicular traffic.
Cashier
Woolworrths
Greenfields , WA
01.2023 - 05.2024
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Ensured accurate payment transactions for customer purchases
- Delivered timely customer service by promptly addressing inquiries and enhancing customer satisfaction.
- Handled customer complaints with professionalism and empathy, ensuring positive resolutions.
- Greeted customers and answered any questions they had about the store's products and services.
- Coordinated with team members to streamline store operations and improve overall efficiency.
- Maintained cleanliness and organization of checkout area consistently.
Cashier
Zambreos
mandurah, WA
03.2022 - 07.2022
- Operated cash register and processed customer transactions, ensuring accuracy and speed.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Took orders, prepared foods, and processed payments to enhance customer dining experience.
- Maintained cleanliness of work area throughout shift.
- Kept customer and food preparation areas clean and well-organized.
- Performed opening and closing duties including restocking supplies and cleaning work areas to maintain operational standards.
Retail
Kmart
Port Hedland , WA
04.2020 - 12.2020
- Handled cash transactions accurately and efficiently during peak hours.
- Operated point-of-sale system for fast and reliable transaction processing.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
Education
Passenger Transport Driver [PTD] Authorisation
Department of Transport WA
Mandurah05-2026
Heavy Rigid Auto License
Department of Transport WA
Mandurah11-2025
Responsible Service of Alcohol [RSA]
CTA Training Specialists
Online Perth03-2025
Barista Training
CTA Trainging Specialists
Perth03-2025
Traffic Management & Traffic Control
AusQ Training
Murdoch 01-2024
Skills
- Excellent communication skills
- Customer service
- Traffic management & road safety awareness
- Teamwork and collaboration
- Time management
- Problem solving
- Cash handling & EFTPOS
- Multitasking in fast-paced environments
- Safety awareness
- Professional and reliable work ethic
- Ability to remain calm under pressure
- Strong interpersonal skills
- Vehicle and road safety awareness
- Adaptable and quick learner
- Conflict resolution
- Organizational skills
- Attention to detail
- Confident working independently and within a team
Timeline
Traffic Controller
LGC
01.2026 - 03.2026
Traffic Controller
Traffic Force
02.2024 - 08.2025
Cashier
Woolworrths
01.2023 - 05.2024
Cashier
Zambreos
03.2022 - 07.2022
Retail
Kmart
04.2020 - 12.2020
Passenger Transport Driver [PTD] Authorisation
Department of Transport WA
Heavy Rigid Auto License
Department of Transport WA
Responsible Service of Alcohol [RSA]
CTA Training Specialists
Barista Training
CTA Trainging Specialists
Traffic Management & Traffic Control
AusQ Training