Ella-Rose Armstrong
New Gisborne,VIC
Summary
Dependable retail sales professional with 4 years experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
Baringo Food & Wine Co
11.2023 - Current
- Reduced risks by maintaining clean and organised work environment.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Trained new staff members on proper customer service and hospitality policies.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Pharmacy Assistant
Chemist Warehouse
10.2019 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Maintained clean sales floor and straightened and faced merchandise.
- Trained multiple new staff members
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Work closely with shift manager and have been given a night manager role
Education
Bachelor of Paramedicine -
Victoria University - St Albans
12.2025
High School Completion -
Gisborne Secondary College
11.2022
Skills
- Communication: Clear and effective verbal and written communication, crucial for patient interactions and documentation
- Work Ethic: Dependability and professionalism in all tasks
- Empathy: Understanding and addressing individual needs, whether serving customers or caring for patients
- Problem-Solving
- Teamwork
- Adaptability
- Multitasking under pressure
Timeline
Hospitality Worker
Baringo Food & Wine Co
11.2023 - Current
Pharmacy Assistant
Chemist Warehouse
10.2019 - Current
High School Completion -
Gisborne Secondary College
Bachelor of Paramedicine -
Victoria University - St Albans
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