Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella-rose Lundy

CBD,New South Wales

Summary

With two years of experience in a fast-paced cafe environment, I have honed my skills in customer service, multitasking, and team collaboration. My roles have encompassed all areas of café operations, including barista work, food preparation, inventory management, and customer engagement, allowing me to develop a keen eye for detail and a strong work ethic.
Currently pursuing studies in floristry, I am eager to combine my passion for creativity, customer interaction, and hands-on work with my growing knowledge of floral design. My background in delivering excellent service, managing high-pressure situations, and maintaining an organized workspace have naturally complemented my transition into the floral industry. I am excited to contribute to creating beautiful arrangements and memorable experiences for customers while furthering my expertise in floristry.

Overview

3
3
years of professional experience

Work History

Cafe Worker

Ground Floor
04.2022 - 08.2024
  • Maintained clean and organized work environment, adhering to health and safety regulations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by providing efficient and friendly service with welcoming attitude.
  • Maintained fresh inventory through proper rotation, storage, and display methods.
  • Contributed to team efficiency by cross-training in various roles.
  • Maintained clean and attractive product displays to entice customer purchases.

Hair Salon Assistant

Hair We Are
09.2021 - 12.2021
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
  • Promoted salon's services through social media platforms by sharing before-and-after photos of clients' transformations.
  • Prepared styling tools for daily use, ensuring all equipment was sanitized and functioning properly for stylist use.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.

Education

Certificate III Floristry -

Hunter Design School
Tuggerah, NSW
12.2024

RoSA -

St Francis Xavier
Newcastle, NSW
12.2022

Skills

  • Continuing Education in Floristry
  • Strong customer service and communication skills
  • Meticulous attention to detail
  • Ability to manage inventory and perform shop maintenance
  • Strong collaborator with experience working in teams
  • Proficient in handling multiple projects with deadlines, ensuring high quality and timely delivery
  • Extensive knowledge of flower species, care requirements and handling techniques to ensure longevity and quality

Timeline

Cafe Worker

Ground Floor
04.2022 - 08.2024

Hair Salon Assistant

Hair We Are
09.2021 - 12.2021

Certificate III Floristry -

Hunter Design School

RoSA -

St Francis Xavier
Ella-rose Lundy