Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Ella Southan

Gold Coast,QLD

Summary

Dynamic retail professional with a proven track record at Simon Curwood Jewellers, excelling in customer service and cash handling. Recognized for enhancing customer loyalty through effective problem-solving and teamwork. Committed to maintaining a clean, organized environment, ensuring a seamless shopping experience that drives repeat business.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Simon Curwood Jewellers
10.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • opened and closed the shop effectively.

Wait Staff Member

Bambinosrestaurant
07.2023 - 12.2023
  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.

Staff Member

IGA Supermarket
11.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Optimized inventory management, reducing waste and ensuring availability of key supplies.
  • Established positive relationships with customers and other staff members.
  • Developed and improved time management and organizational skills to maximise personal productivity.

Kitchen Staff Member

McDonald’s
07.2021 - 09.2022
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.

Education

Certificate IV - Criminal Justice

TAFE Queensland
QLD
06-2023

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Customer engagement
  • Reliability and punctuality
  • Store opening and closing
  • Money handling
  • Cash register operation

Work Type

Full TimePart Time

Work Location

Hybrid

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Retail Sales Associate

Simon Curwood Jewellers
10.2024 - Current

Wait Staff Member

Bambinosrestaurant
07.2023 - 12.2023

Staff Member

IGA Supermarket
11.2022 - 06.2023

Kitchen Staff Member

McDonald’s
07.2021 - 09.2022

Certificate IV - Criminal Justice

TAFE Queensland

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Ella Southan