Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ella Stuart

Brisbane,QLD

Summary

Dependable and highly organised having extensive experience as a Retail Sales Associate and Assistant Restaurant Manager. Currently pursuing a degree in Psychology, with a strong passion for understanding human behaviour and applying psychological principles in real-world settings. Demonstrates exceptional customer service, leadership, and interpersonal skills, with a proven ability to manage multiple priorities with a positive attitude after working in retail and hospitality for the past two years. Eager to leverage academic knowledge and hands-on experience to transition into a psychology-focused role, contributing to organisational success and personal growth.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Viktoria and Woods
02.2022 - Current
  • Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
  • Developed loyal clientele through attentive service, remembering preferences and anticipating needs.
  • Contributed to higher average transaction values by upselling complementary items and suggesting additional product pairings.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Managed returns and exchanges efficiently, resolving customer issues while adhering to company policies.
  • Handled cash register operations accurately, maintaining balanced drawers and ensuring financial integrity within the store.

Assistant Restaurant Manager

Kent Rd Bistro
09.2021 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Education

Bachelor of Behavioural Science - Psychology

Queensland University of Technology
Brisbane, QLD
11.2025

St Ritas College
Brisbane
12.2020

Skills

  • Customer Service
  • Flexible Schedule
  • Phone Etiquette
  • Customer Needs Assessment
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • POS Software

Timeline

Retail Sales Associate

Viktoria and Woods
02.2022 - Current

Assistant Restaurant Manager

Kent Rd Bistro
09.2021 - Current

Bachelor of Behavioural Science - Psychology

Queensland University of Technology

St Ritas College
Ella Stuart