Ella Wheeler

La Mamma

Gold Coast, QLD

12.2022 - Current

Greeted customers and provided them with menus.
Ensured compliance with health codes related to food preparation, storage, handling and sanitation standards.
Operated cash registers accurately and efficiently during peak hours of business.
Answered questions regarding menu items, special offers and other restaurant information.
Provided customer service to ensure satisfaction throughout their dining experience.
Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
Assisted in seating guests and ensuring they were comfortable.
Assisted in training new hospitality workers on proper procedures for providing quality customer service.
Maintained knowledge of daily specials and promotions offered by the restaurant.
Organized special events such as banquets or corporate functions according to guest specifications.
Took orders accurately and communicated them to the kitchen staff promptly.
Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
Attended staff meetings to discuss upcoming events or promotions at the restaurant.
Restocked supplies of condiments, beverages and other items as needed.
Served food and drinks to customers in a timely manner.
Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
Managed reservations for guests who wished to dine at the restaurant.
Checked on customers regularly to ensure satisfaction with meals and services.