Ella Willans
Fremantle
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.
Overview
5
5
years of professional experience
Work History
Receptionist and Sales Consultant
Goodlife Health Clubs
08.2023 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Barista
Paper Cup
08.2022 - 07.2023
- Pleasantly interacted with customers during busy periods to promote a fun, positive environment.
- Controlled a high pace enviroment with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Teacher
Katharine Mantle Performing Arts Academy
01.2019 - 12.2022
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Waitress
Barhers Beach House
02.2022 - 08.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
Bachelor of Science - Speech Pathology
Curtain
Bentley, WA10.2028
WACE -
School of Isolated And Distance Education
Leederville, WA09.2022
Skills
- Hospitality Service Expertise
- Resourceful and Analytical
- Staff training
- Punctual and reliable
- Analytical and Critical Thinking
- Flexible and Adaptable
- PPE Compliance
- Conflict Mediation
- Emergency Response
Timeline
Receptionist and Sales Consultant
Goodlife Health Clubs
08.2023 - 01.2024
Barista
Paper Cup
08.2022 - 07.2023
Waitress
Barhers Beach House
02.2022 - 08.2022
Teacher
Katharine Mantle Performing Arts Academy
01.2019 - 12.2022
Bachelor of Science - Speech Pathology
Curtain
WACE -
School of Isolated And Distance Education
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