Ellah Male
Upper Coomera
Summary
Dynamic and results-oriented professional with extensive experience in customer service and front of house management, notably at Three Kings Pizza. Excelled in enhancing customer satisfaction through expert resolution of complaints and proficient interpersonal communication. Demonstrated a dedicated work ethic and a positive attitude, significantly contributing to team success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Front of House
Three Kings Pizza
08.2024 - Current
- Take phone orders
- Serve Customers that come into store in person
- Manage multiple tasks simultaneously
- Assist with making pizza's and other food items
- Take payments from customers, including providing correct change to delivery drivers
- Take Pizza's from oven and put into containers
- Quality Control of product prior to providing to customer
- All general cleaning tasks including following safe food handling guidelines for commercial food provision
Customer Service Cashier
Coles
03.2023 - Current
- Front end service both on registers and self-checkout
- Greeting customers
- Engaging with customers in a friendly manner to ensure a positive experience
- Deal with customer complaints and escalate if needed
- Assisted in Bakery, bagging bread, stocking shelves, preparing baked goods for oven.
- Stocking of shelves in general groceries, including rotation of stock
- Marking down products based on used by dates
- General cleaning and stocking of front end bays
Customer Service
McDonalds
11.2022 - 03.2024
- Served customers on front counter
- Took payments and provided correct change
- Worked independently in the Cafe providing coffee's and keeping the workspace clean
- Quality checks of food items prior to bagging for delivery to customers
- Packed orders to be picked up by delivery drivers
- Managed multiple tasks simultaneously, cooking fries, taking orders, packing orders.
- Worked in a fast paced environment.
Education
Queensland Certificate of Education -
Upper Coomera State College
Upper Coomera11-2024
Certificate III - Business
Upper Coomera State College
Upper Coomera11-2024
Skills
- Front of house management
- Point of Sale Operation
- Customer complaint resolution
- Customer Service Expertise
- Comprehensive Product Understanding
- Dedicated Work Ethic
- Cleaning and sanitation
- Proficient Interpersonal Communication
- Positive attitude and energy
Timeline
Front of House
Three Kings Pizza
08.2024 - Current
Customer Service Cashier
Coles
03.2023 - Current
Customer Service
McDonalds
11.2022 - 03.2024
Queensland Certificate of Education -
Upper Coomera State College
Certificate III - Business
Upper Coomera State College
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