Lucia Condina
Beverley,SA
Summary
Returning to the workforce after having children. Motivated and looking for part-time work on weekdays due to principal carer parent duties. Retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
25
25
years of professional experience
Work History
Customer Care Consultant
Fab Garage
01.2020 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Consulted with clients and made appropriate bookings.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Streamlined communication with clients, leading to improved relationships and increased retention rates.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
TEACHERS AIDE
Nazareth Catholic College
02.2012 - 12.2022
- Assisted teachers with supervision and care of group of 20 children.
- Reinforced learning of materials or skills initially introduced by the teacher
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted in maintaining a safe learning environment
- Supervised students on school excursions for safety and proper behaviour in public settings.
COMMERCIAL CLEANER
Tempo Cleaning Services
01.1999 - 12.2001
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Reduced customer complaints by thoroughly training new team members on commercial cleaning best practices and safety guidelines.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Improved overall cleanliness of facilities by diligently adhering to established sanitation standards and protocols.
Education
Diploma - Beauty Therapy
Beauty By Denise
Adelaide, SA1994
High School Diploma -
Saint Mary's College
Adelaide, SA1992
Skills
- Attention to detail
- Interpersonal skills
- Multitasking capabilities
- Goal setting
- Customer service excellence
- Store operations
- Sales expertise
- Adaptability and flexibility
- Time management
- Organizational skills
- Cash handling proficiency
- Effective communication
- Conflict resolution
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Customer Care Consultant
Fab Garage
01.2020 - 11.2023
TEACHERS AIDE
Nazareth Catholic College
02.2012 - 12.2022
COMMERCIAL CLEANER
Tempo Cleaning Services
01.1999 - 12.2001
Diploma - Beauty Therapy
Beauty By Denise
High School Diploma -
Saint Mary's College
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