Elle Dumont-Wardle
Bathurst
Summary
As a customer-focused and adaptable professional, I bring diverse experience in hospitality, guest services, and disability support. At Hamilton Island Enterprises, I have honed my ability to engage with guests, manage bookings, and resolve issues promptly, ensuring a seamless experience. My role as a Disability Support Worker has further developed my patience, communication skills, and ability to manage diverse needs with empathy and care. Adept at multitasking in fast-paced environments, I deliver both individual attention and efficient service while maintaining high standards of safety and comfort. I am committed to upholding the highest level of professionalism and am excited to leverage my strong interpersonal and organizational skills to enhance guest experiences.
Overview
6
6
years of professional experience
Work History
Disability Support Worker /Community Aged Care Worker
New Horizons
01.2025 - Current
- Provide assistance in daily living activities, as well as compassionate companionship to clients, fostering a strong sense of community and belonging.
- Drive clients safely to social activities and appointments.
- Develop strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Support clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Disability Support Worker
Lifestyle Solutions
11.2024 - Current
- Provide assistance in daily living activities such as dressing, grooming, bathing, and toileting patients.
- Drive clients safely to social activities and appointments.
- Develop strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Support clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Keep detailed daily logs with care actions, patient behaviours, and incidents.
Guest services
Hamilton Island Enterprises
10.2023 - 10.2024
- Answer questions and inquiries regarding hotel check-ins.
- Guide customers on tour options, tailoring recommendations to their interests and needs.
- Book and modify tours across multiple companies to enhance guest experiences.
- Coordinate with concessionaires to manage bookings efficiently.
- Provide guests with island navigation, and general knowledge.
- Efficiently coordinate and amend tour bookings for various companies, enhancing guest satisfaction, and operational efficiency.
Food and Beverage Attendant
Hamilton Island Enterprises
02.2023 - 10.2023
- Served as a section waiter and bartender, delivering fine dining experiences for lunch and dinner at Pool Terrace Restaurant.
- Managed fast-paced buffet breakfast service, ensuring efficiency and customer satisfaction
- Crafted and served cocktails in the bar/lounge, maintaining high standards of beverage quality
- Enhanced customer dining experiences through attentive service and detailed knowledge of menu offerings
- Contributed to a team environment, supporting colleagues and maintaining seamless service operations
- Streamlined workflow between kitchen and dining areas, enhancing service efficiency and guest satisfaction
Disability support worker
Vivability
09.2022 - 02.2023
- Supported children and adults with disabilities, ensuring their well-being and safety
- Handled challenging behaviours with patience and effective strategies
- Administered medications accurately and documented care in shift logs
- Maintained cleanliness and hygiene standards in living environments
- Provided reliable transportation, enhancing clients' access to community resources
- Empowered individuals with disabilities through personalized care, enhancing their independence and quality of life in daily activities
Food and Beverage Attendant
Hamilton Island Enterprises
03.2022 - 09.2022
Disability Support Worker
Vivability
12.2021 - 03.2022
Employee
Annie's Ice-cream Parlour
05.2019 - 01.2022
- Provided exceptional customer service, enhancing guest satisfaction and loyalty
- Handled food preparation and presentation, ensuring high standards of quality and hygiene
- Managed cash transactions accurately, contributing to efficient daily operations
Employee
Tarana Pub
03.2021 - 08.2021
- Served alcohol and food, ensuring timely and accurate order fulfillment, enhancing customer satisfaction
- Seated guests promptly, maintaining an organized and welcoming environment
- Presented bills efficiently, facilitating smooth transactions and positive guest experiences
- Developed strong customer service skills, contributing to repeat business and customer loyalty
Education
Certificate II in Animal Studies -
TAFE
First Aid Certificate -
First Aid / CPR
Support Work Program -
More Jobs More Care
Responsible Service of Alcohol and Responsible Conduct of Gambling -
RSA and RCG
High School Graduate -
Mackillop College Bathurst
01.2021
Skills
- Effective Communication
- Strong Organizational Skills
- Effective Time Management
- Customer Service skills
- Culinary Operations
- Customer Service in Bartending
- Travel Coordination
- Support for Individuals with Disabilities
- Tourism Management
- Collaborative Teamwork
- Responsive to Change
- Analytical Problem Solving
- Precision in Work
References
- Shikaila Cronin, Pool Terrace restaurant supervisor, scronin@hamiltonisland.com.au, 0492 121 141
- Martyn Lillford, Pool Terrace Restaurant head trainer, mlillford@hamiltonisland.com.au, 0497228890
Timeline
Disability Support Worker /Community Aged Care Worker
New Horizons
01.2025 - Current
Disability Support Worker
Lifestyle Solutions
11.2024 - Current
Guest services
Hamilton Island Enterprises
10.2023 - 10.2024
Food and Beverage Attendant
Hamilton Island Enterprises
02.2023 - 10.2023
Disability support worker
Vivability
09.2022 - 02.2023
Food and Beverage Attendant
Hamilton Island Enterprises
03.2022 - 09.2022
Disability Support Worker
Vivability
12.2021 - 03.2022
Employee
Tarana Pub
03.2021 - 08.2021
Employee
Annie's Ice-cream Parlour
05.2019 - 01.2022
Support Work Program -
More Jobs More Care
Responsible Service of Alcohol and Responsible Conduct of Gambling -
RSA and RCG
Certificate II in Animal Studies -
TAFE
First Aid Certificate -
First Aid / CPR
High School Graduate -
Mackillop College Bathurst
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