Ellie Allbon
Galston
Summary
Dynamic professional with a proven track record at Chizzos Pizzeria, enhancing customer satisfaction and streamlining operations. Skilled in office administration and pet handling, demonstrating exceptional organization and time management abilities. Achieved significant improvements in efficiency and service quality, leveraging strong client relations and team leadership skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Pet Resort’s Australia
02.2021 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Animal Caretaker
Pet Resorts Australia
02.2021 - 09.2024
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
Hospital Volunteer
Ramsay Health Care
01.2019 - 01.2021
- Supported hospital staff in daily tasks, resulting in improved efficiency and patient satisfaction.
- Restocked medical supplies and consumables to prepare procedure rooms.
- Reported patient requests, concerns, and other observations to staff.
- Transported patients and helped with discharge procedures.
- Assisted with patient transport, ensuring timely arrival to appointments and reducing wait times.
- Enhanced patient experience by providing compassionate care and assistance during hospital visits.
Pizza Shop Assistant
Chizzos Pizzeria
01.2017 - 08.2019
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Managed phone orders professionally, providing clear communication and accurate order details to kitchen staff.
- Collaborated with team members for smooth operations during busy hours, minimizing wait times for customers.
Manager
Chizzos Pizzeria
01.2017 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
Year 12 High School Certificate -
Galston High School
Galston10.2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Office administration
- Pet handling
- Animal care
- Animal nutrition
Timeline
Receptionist
Pet Resort’s Australia
02.2021 - 09.2024
Animal Caretaker
Pet Resorts Australia
02.2021 - 09.2024
Hospital Volunteer
Ramsay Health Care
01.2019 - 01.2021
Pizza Shop Assistant
Chizzos Pizzeria
01.2017 - 08.2019
Manager
Chizzos Pizzeria
01.2017 - 07.2019
Year 12 High School Certificate -
Galston High School
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