Ellie Byrne
Ascot Park,Australia
Summary
As customer service and allied health professional, valuable experience and high quality approaches to addressing and resolving client issues is essential. I am known for team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Derrimut 24:7 Gym
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Support Worker
Hessel Group
01.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
Coach
Glenunga International High School
04.2023 - 08.2024
Waitress
COCCOBELLO
01.2023 - 06.2024
Manager
Victoria Park Social Club
11.2021 - 12.2023
Supervisor/Administrator/Coach/Aboriginal Student Support
Sacred Heart College
02.2015 - 12.2023
Waitress/bar staff/events
ORSO/Andre’s Catering Co.
11.2021 - 01.2023
Customer Service Assistant
ZARA
11.2019 - 10.2020
Customer Service Assistant
KOOKAI
09.2018 - 08.2019
Waitress/Bar worker
The Governor Hotel
02.2018 - 09.2018
Bistro Waitress/Bar worker
The Warradale Hotel
06.2017 - 01.2018
Administration/Shop Assistant
Fashion Business Intelligence (FBI) College
05.2016 - 09.2016
Team Member
Kentucky Fried Chicken (KFC)
06.2013 - 07.2016
Education
Stage 1 SACE -
Cabra Dominican College
01.2015
Bachelor of Social Work - undefined
Flinders University
01.2024
Skills
- Certificate II in Retail
- Certificate II in Hospitality
- Responsible Service of Alcohol
- Basic Gaming Clearance
- Prepare and Serve Cocktails Certificate
- Responsible Persons Badge
- First Aid
- Mental Health First Aid
- CPR Certificate
- Youth work Certificate
- National Police Clearance
- Working with children check
- Covid-19 vaccination certificate Plus boosters
- DHS Aged Care Sector Certificate
- Safe Environments Certificate
- Immunisation compliance certificate
- NDIS workers check
- Australian Association of Social Work (AASW) member
- Board member at Christie Downs Community House
- Bachelor of Social Work
- Data entry
- Critical thinking
- Active listening
- Call triaging
- POS systems expert
- Escalation management
- Document control
- Product promotion
- Stock management
- Conflict mediation
- Recordkeeping strengths
- Assertiveness
- Customer education
- Quality control
- Administrative support
- Follow-up skills
- Professional telephone demeanor
- Payment processing
- Relationship building
- Problem resolution
- Computer proficiency
- Customer service
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Youth work Certificate
Bachelor of Social Work
Timeline
Customer Service Representative
Derrimut 24:7 Gym
11.2024 - Current
Coach
Glenunga International High School
04.2023 - 08.2024
Support Worker
Hessel Group
01.2023 - Current
Waitress
COCCOBELLO
01.2023 - 06.2024
Manager
Victoria Park Social Club
11.2021 - 12.2023
Waitress/bar staff/events
ORSO/Andre’s Catering Co.
11.2021 - 01.2023
Customer Service Assistant
ZARA
11.2019 - 10.2020
Customer Service Assistant
KOOKAI
09.2018 - 08.2019
Waitress/Bar worker
The Governor Hotel
02.2018 - 09.2018
Bistro Waitress/Bar worker
The Warradale Hotel
06.2017 - 01.2018
Administration/Shop Assistant
Fashion Business Intelligence (FBI) College
05.2016 - 09.2016
Supervisor/Administrator/Coach/Aboriginal Student Support
Sacred Heart College
02.2015 - 12.2023
Team Member
Kentucky Fried Chicken (KFC)
06.2013 - 07.2016
Bachelor of Social Work - undefined
Flinders University
Stage 1 SACE -
Cabra Dominican College
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