Ellie McFadden
Bray Park, QLD,QLD
Summary
Organised and dependable candidate with exceptional social skills, communication abilities and customer service background. Well-trained with past history working in child safe-guarding and youth development. Solid experience greeting customers, processing payments, handling food and meeting customer demands. Committed to ensuring every person receives outstanding service by providing friendly and helpful support.
Overview
3
3
years of professional experience
Work History
Volunteer
Edmund Rice Camps Queensland
Brisbane, QLD
02.2023 - Current
- Assisted facilitation of respite programs for vulnerable children experiencing disadvantage.
- Provided high-levels of support, energetic mentorship and positive role-modelling in variety of leadership positions.
- Participated in volunteer orientations and training sessions to learn about safeguarding vulnerable children.
- Planned engaging recreational, developmental and entertainment activities.
Customer Service Assistant
Aussie Seafood House
Strathpine, QLD
07.2022 - Current
- Maintained clean and orderly work environment by mopping floors, wiping down surfaces, and restocking supplies.
- Communicated with warehouse to maintain updated information regarding supplies via email.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked, packing goods when required.
- Delivered prompt service to customers by responding to requests, answering questions regarding supplies and assisting with product selection, creating positive consumer experiences.
- Assisted training new personnel regarding company operations, policies and services.
- Operated cash register for cash, voucher, and credit card transactions with excellent accuracy levels.
Café Worker
Maggie's Café, St John Fisher College
St John Fisher College, QLD
01.2021 - Current
- Completed barista training days with Training Direct Australia
- Managed Eftpos and cash sales independently.
- Listened carefully to customer requests and created personalized, delicious beverages, with focus on speed, quality and consistency.
- Trained new team members, sharing knowledge of café with positive reinforcement and coaching.
- Operated and maintained espresso machines to create wide variety of hot and cold drinks.
- Monitored supply levels at counter and in fridge, ensuring sufficient supplies was ordered.
- Sanitised equipment and wiped down counters and tables to prevent spread of germs.
Cadet - Cadet Sergeant
Australian Air Force Cadets, Genesis Christian College
Bray Park, QLD
01.2020 - Current
- Supported local communities in memorial services (eg. ANZAC Day, Remembrance Day, Vietnam Veterans Day)
- Participated in multiple training and development sessions to improve leadership and management skills.
- Independently operated radio communication systems to gather, process and share information while on field exercises.
- Mentored new cadets on their roles and responsibilities, teaching them skills learnt as cadet leader.
- Co-Managed First Aid Tent, conducting triage, dispensing medications, and collaborating with healthcare professionals regarding medical incidents.
- Supported physical, mental and social development in classroom by incorporating multiple types of teaching strategies (eg. PPTs, lesson plans) for engaging, hands-on learning and high student participation.
- Organised events (for 100+ cadets), managing logistics and operations, communicating with facilitating organisations, and creating risk assessment management plans.
Education
St John Fisher College
Bracken Ridge, QLD12.2024
Holy Spirit Primary School
Bray Park, QLD12.2018
Skills
- Administrative Support
- Financial Transactions
- Front Counter Maintenance
- Hospitality and Professionalism
- Verbal and Written Communication
Accomplishments
School Awards
- Catherine McAuley Social Justice Award, 2022
Australian Air Force Cadet Awards
- Commanding Officer's Commendation, 2022
- Squadron Leader John Burgess ED Commanding Officer's Trophy Cadet of the Year Award, 2022
- Duke of Edinburgh Bronze Awardee, 2022
- Duke of Edinburgh Silver Awardee, 2023
- Currently completing Duke of Edinburgh Gold Award, expected 2024
Timeline
Volunteer
Edmund Rice Camps Queensland
02.2023 - Current
Customer Service Assistant
Aussie Seafood House
07.2022 - Current
Café Worker
Maggie's Café, St John Fisher College
01.2021 - Current
Cadet - Cadet Sergeant
Australian Air Force Cadets, Genesis Christian College
01.2020 - Current
St John Fisher College
Holy Spirit Primary School