Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ellie McFadden

Bray Park, QLD,QLD

Summary

Organised and dependable candidate with exceptional social skills, communication abilities and customer service background. Well-trained with past history working in child safe-guarding and youth development. Solid experience greeting customers, processing payments, handling food and meeting customer demands. Committed to ensuring every person receives outstanding service by providing friendly and helpful support.

Overview

3
3
years of professional experience

Work History

Volunteer

Edmund Rice Camps Queensland
02.2023 - Current
  • Assisted facilitation of respite programs for vulnerable children experiencing disadvantage.
  • Provided high-levels of support, energetic mentorship and positive role-modelling in variety of leadership positions.
  • Participated in volunteer orientations and training sessions to learn about safeguarding vulnerable children.
  • Planned engaging recreational, developmental and entertainment activities.

Customer Service Assistant

Aussie Seafood House
07.2022 - Current
  • Maintained clean and orderly work environment by mopping floors, wiping down surfaces, and restocking supplies.
  • Communicated with warehouse to maintain updated information regarding supplies via email.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked, packing goods when required.
  • Delivered prompt service to customers by responding to requests, answering questions regarding supplies and assisting with product selection, creating positive consumer experiences.
  • Assisted training new personnel regarding company operations, policies and services.
  • Operated cash register for cash, voucher, and credit card transactions with excellent accuracy levels.

Café Worker

Maggie's Café, St John Fisher College
01.2021 - Current
  • Completed barista training days with Training Direct Australia
  • Managed Eftpos and cash sales independently.
  • Listened carefully to customer requests and created personalized, delicious beverages, with focus on speed, quality and consistency.
  • Trained new team members, sharing knowledge of café with positive reinforcement and coaching.
  • Operated and maintained espresso machines to create wide variety of hot and cold drinks.
  • Monitored supply levels at counter and in fridge, ensuring sufficient supplies was ordered.
  • Sanitised equipment and wiped down counters and tables to prevent spread of germs.

Cadet - Cadet Sergeant

Australian Air Force Cadets, Genesis Christian College
01.2020 - Current
  • Supported local communities in memorial services (eg. ANZAC Day, Remembrance Day, Vietnam Veterans Day)
  • Participated in multiple training and development sessions to improve leadership and management skills.
  • Independently operated radio communication systems to gather, process and share information while on field exercises.
  • Mentored new cadets on their roles and responsibilities, teaching them skills learnt as cadet leader.
  • Co-Managed First Aid Tent, conducting triage, dispensing medications, and collaborating with healthcare professionals regarding medical incidents.
  • Supported physical, mental and social development in classroom by incorporating multiple types of teaching strategies (eg. PPTs, lesson plans) for engaging, hands-on learning and high student participation.
  • Organised events (for 100+ cadets), managing logistics and operations, communicating with facilitating organisations, and creating risk assessment management plans.

Education

St John Fisher College
Bracken Ridge, QLD
12.2024

Holy Spirit Primary School
Bray Park, QLD
12.2018

Skills

  • Administrative Support
  • Financial Transactions
  • Front Counter Maintenance
  • Hospitality and Professionalism
  • Verbal and Written Communication

Accomplishments

School Awards

  • Catherine McAuley Social Justice Award, 2022

Australian Air Force Cadet Awards

  • Commanding Officer's Commendation, 2022
  • Squadron Leader John Burgess ED Commanding Officer's Trophy Cadet of the Year Award, 2022
  • Duke of Edinburgh Bronze Awardee, 2022
  • Duke of Edinburgh Silver Awardee, 2023
  • Currently completing Duke of Edinburgh Gold Award, expected 2024

Timeline

Volunteer

Edmund Rice Camps Queensland
02.2023 - Current

Customer Service Assistant

Aussie Seafood House
07.2022 - Current

Café Worker

Maggie's Café, St John Fisher College
01.2021 - Current

Cadet - Cadet Sergeant

Australian Air Force Cadets, Genesis Christian College
01.2020 - Current

St John Fisher College

Holy Spirit Primary School

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Ellie McFadden