ELLIE SMITH
Gold Coast,QLD
Summary
Dynamic and dedicated hospitality professional with over 4 years of experience delivering exceptional customer service in fast-paced environments. Adept in front-of-house operations, including cash handling, team collaboration, and health and safety compliance. Proven ability to exceed customer expectations, resolve issues swiftly, and maintain a positive atmosphere. Eager to bring enthusiasm and expertise to a new role in the hospitality sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Assistant
Timpsons
Merseyside
11.2023 - 10.2024
- Delivered outstanding customer service, assisting customers with product queries and offering tailored solutions
- Managed cash registers, processed transactions accurately, and maintained clean, well-organized retail space
- Handled inventory and stock replenishment, ensuring shelves were always stocked with high-demand items
- Supported team members in achieving daily sales targets and maintaining a welcoming atmosphere
Waitress & Bar Attendant
The Fayreway, Leasowe Golf Club
Leasowe
02.2022 - 10.2023
- Provided excellent service in a busy bar and restaurant environment, serving food and beverages to guests with efficiency and care
- Ensured compliance with health and safety regulations, including safe alcohol handling, sanitation standards, and cleanliness of the bar and dining areas
- Assisted in training new staff, providing guidance on operational procedures and customer service standards
- Managed customer complaints and concerns professionally, ensuring issues were resolved promptly to the customer's satisfaction
- Worked collaboratively with kitchen and bar staff to ensure timely delivery of orders and smooth service
Team Member
KFC
07.2018 - 01.2021
- Delivered fast, friendly service in a high-volume environment, ensuring customer orders were processed accurately and efficiently
- Maintained cleanliness and organization of work areas, ensuring adherence to health and safety guidelines
- Provided support to other team members in busy periods to maintain fast service and customer satisfaction
Education
BA - Visual Effects & Animation
University of Middlesex
Middlesex08.2023
BTEC Level 3 Extended Diploma -
LMA
Liverpool06.2020
GCSEs -
Maricourt Catholic High School
Maghull06.2018
Skills
- Exceptional Customer Service
- Collaborative Teamwork
- Health and Safety Standards Knowledge
- Cash Handling & POS
- Problem-Solving
- Sales & Upselling
- Technical Proficiency
Certification
Responsible Service of Alcohol (RSA) Certification, 01/01/24, 5 Star Online Training
Accomplishments
Team Member of the Year, 2018
References
References available upon request.
Timeline
Retail Assistant
Timpsons
11.2023 - 10.2024
Waitress & Bar Attendant
The Fayreway, Leasowe Golf Club
02.2022 - 10.2023
Team Member
KFC
07.2018 - 01.2021
BA - Visual Effects & Animation
University of Middlesex
BTEC Level 3 Extended Diploma -
LMA
GCSEs -
Maricourt Catholic High School
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