ELLIE SOLWAY
Brisbane,Queensland
Summary
Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Adaptable student with knowledge of conflict resolution, customer communications, and order processing. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised as diligent by my peers, I can be relied upon to help your team achieve its goals. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Aiming to leverage my abilities to successfully fill the role on your team. Friendly Medical Receptionist offering excellent skills in patient relations and office management.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Wellers Hill Medical Centre
11.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Call Centre Representative
Surge Direct
03.2022 - Current
- Managed and resolved issues with customers during calls by following determined script
- Provided exceptional customer service to clients in fast-paced call center environment
- Learned company policies, rules and performance requirements to achieve successful calling metrics
- Collaborated with team members in order to achieve organizational goals
- Utilized effective communication skills to provide customers with solutions to their inquiries.
Administration Assistant
Vanguard Health
09.2021 - 02.2022
- Optimized travel arrangements based on the executive's travel needs and preferences
- Assisted with staffing, including finding staff when employees called out on short notice
- Maintained office inventory by assisting with supply orders
- Compiled and entered data into various databases to ensure accuracy and completeness.
Kitchen Designer
JNI Interiors
02.2021 - 06.2021
- Rendered design ideas in form of paste-ups and drawings
- Researched new products available in the market to update design portfolio
- Developed creative designs for kitchens that optimized space and maximized functionality
- Incorporated customer feedback into final designs ensuring satisfaction with results.
Education
Bachelor Of Nursing -
QUT
Brisbane, QLD07.2025
High School Diploma -
St Hilda's School
11.2017
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
Certification
Diploma of Business
Personal Information
Date of Birth: 01/28/1999
References
Sophie Van Lathum, Surge Direct, Call Centre Manager, (049) 809-6035, vanlathumsophie@gmail.com
Timeline
Medical Receptionist
Wellers Hill Medical Centre
11.2023 - Current
Call Centre Representative
Surge Direct
03.2022 - Current
Administration Assistant
Vanguard Health
09.2021 - 02.2022
Kitchen Designer
JNI Interiors
02.2021 - 06.2021
Bachelor Of Nursing -
QUT
High School Diploma -
St Hilda's School
Diploma of Business
Similar Profiles
Hala FuqahaHala Fuqaha
Medical Receptionist at Wellers Hill Medical CentreMedical Receptionist at Wellers Hill Medical Centre
Lily PearceLily Pearce
Trainee Accountant at WellersTrainee Accountant at Wellers
Zeke HearndenZeke Hearnden
Bar Attendant at Wellers Hills Bowls ClubBar Attendant at Wellers Hills Bowls Club