Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ellie Stephens

Summary

Young and articulate individual with demonstrated experience working in casual face-to-face customer service roles, Dedicated Personal Care Assistant with excellent written and verbal communication skills. Highly adept in daily living assistance and documentation and reporting. Provides wide-range care for homebound, disabled, ill, and elderly populations. Strong interpersonal skills ensuring the ability to work in a highly diverse environment in which respectful and effective communication skills are key. Proven strengths in cash management, stock control, transaction processing and problem resolution ensuring the ability to transition from casual to full-time customer service roles.

Experienced with providing personal care and support to clients with diverse needs. Utilizes effective communication to ensure client comfort and well-being. Knowledge of assisting with daily living activities, fostering safe and supportive environment.

Overview

6
6
years of professional experience

Work History

PCA

Bentons Lodge
02.2022 - 01.2025
  • Communicated effectively with healthcare team to relay patient needs and changes in condition.
  • Employed gait belts to safely assist patients with mobility, preventing falls and injuries.
  • Operated electronic health record software to accurately document patient information, ensuring timely updates.
  • Provided emotional support and companionship to patients, enhancing mental well-being.

PCA

Craig Care
01.2021 - 01.2022
  • Provided support and assistance to maintain a clean comfortable, safe, secure and homelike environment for the residents, in the upkeep of personal clothing, hygiene and in the preparation and consumption of food and beverage
  • Ensure maintenance of clean linen including making of beds and changing bed linen for residents
  • Prepared and delivered meals
  • Assisted patients with meals
  • Performed regular cleaning duties

Deli Clerk

Coles Supermarkets
01.2020 - 01.2022
  • I worked three sections at coles, those including bakery, deli and online shop
  • Served customers by helping them select products
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Greets and receives customers in a welcoming manner
  • Responds to customers' questions

Waiter

A Caterers Delight
01.2019 - 01.2020
  • Served customers, takes orders from customers, serves food and beverages, offers menu suggestions, answers customer questions, maintains cleanliness standards, and ensures a pleasant dining experience
  • Work as a team to deliver exceptional service and ensure customer satisfaction

Education

Completed Year 12 -

VCAL
12.2022

Completed certificate 3 -

health service assistant
12.2022

Completed Year 11 -

VCE
12.2021

Skills

  • Critical thinking
  • Decision making
  • Teamwork
  • Communication
  • Creativity
  • Strategic thinking
  • Personal hygiene assistance
  • Behavioural management
  • Dementia care
  • Emergency response
  • Infection control
  • End-of-life care
  • Safety awareness

Timeline

PCA

Bentons Lodge
02.2022 - 01.2025

PCA

Craig Care
01.2021 - 01.2022

Deli Clerk

Coles Supermarkets
01.2020 - 01.2022

Waiter

A Caterers Delight
01.2019 - 01.2020

Completed certificate 3 -

health service assistant

Completed Year 11 -

VCE

Completed Year 12 -

VCAL
Ellie Stephens