Ellie Webster

• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Assisted in recruiting, hiring and training of team members.
• Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
• Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.

• Adapted quickly to changing environments for continued professionalism under pressure.
• Remained focused, motivated and professional throughout long shoots and events.
• Professional presentation and grooming
• Confidence in client-facing interactions
• Secured repeat bookings through outstanding professionalism and versatility.
• Networked with industry professionals at events, fostering valuable relationships that led to future opportunities.

Participated in Perth and Mandurah events including:

- Mandurah Wearable Arts Festival

- Perth Every Woman's Expo

- Perth Children Hospital Charity Gala

- Mandurah Forum Marketing Campaign

• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Workplace safety including ladder safety, knife handling and manual handling
• Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Worked different stations to provide optimal coverage and meet production goals.
• Addressed and resolved customer complaints in polite and professional manner.