Elliott Charles
Canberra,ACT
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic.
Overview
10
10
years of professional experience
1
1
Certification
Work History
2IC Manager
Back 2 Back Removals
02.2019 - Current
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Increased company's profitability through customer relationship development, community involvement and marketing campaigns.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries of goods.
- Performed daily vehicle inspections for maintaining safety, minimizing breakdowns, and preventing costly repairs.
- Communicated effectively with team members, fostering positive relationships that facilitated smooth operations between drivers, offsiders, and management personnel.
- Kept vehicles clean inside out, presenting a professional image to customers at all times.
- Completed paperwork accurately and efficiently, submitting required documents on time to ensure proper recordkeeping.
Warehouse Manager
Sympatico Interiors
05.2023 - 10.2023
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
- Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Driver/Warehouse Forklift Operator
Direct Freight Express
01.2021 - 09.2023
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
- Assisted in inventory management through accurate record-keeping of forklift operations and stock movement.
Barista Manager
Coffee Guru
07.2014 - 12.2018
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Increased employee retention by implementing effective training programs and fostering a positive work culture.
- Streamlined daily operations through efficient scheduling, inventory management, and cost control measures.
- Improved overall product quality through regular staff training on proper brewing techniques, equipment maintenance, and presentation standards.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
Education
Forklift Operations Course -
Canberra Institute of Tech
Canberra, ACT08.2020
High School Diploma -
Mackillop Catholic College
Canberra, ACT12.2018
Skills
- Loading and unloading
- Safety Procedures
- Warehouse Operations
- Safe Driving Practices
- Problem-solving abilities
- Interpersonal Skills
- Active Listening
- Goal Setting
- Excellent Communication
- Organizational Skills
- Time management abilities
- Team building
Certification
- Licensed Forklift Operator - 2 years experience
- Licensed Medium Rigid Truck Driver - 4 years experience
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Warehouse Manager
Sympatico Interiors
05.2023 - 10.2023
Driver/Warehouse Forklift Operator
Direct Freight Express
01.2021 - 09.2023
2IC Manager
Back 2 Back Removals
02.2019 - Current
Barista Manager
Coffee Guru
07.2014 - 12.2018
Forklift Operations Course -
Canberra Institute of Tech
High School Diploma -
Mackillop Catholic College
- Licensed Forklift Operator - 2 years experience
- Licensed Medium Rigid Truck Driver - 4 years experience
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