Elliza Andrew
Summerland Point,NSW
Summary
Dedicated and keen applicant who is looking for a long term career with experience in fast-paced office/clinical settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Administration Clerk
Central Coast Motor Groups
Gosford, NSW
03.2024 - Current
- Established and maintained standard office procedures to achieve demanding targets.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed a large volume of vehicle stock for various dealerships and ensured all details were accurately imputed into our system and accessible to all staff
Senior Beauty Therapist
Laser Clinics Australia
Tuggerah
10.2021 - Current
- Managed reception by answering phone calls, processing payments, and returning emails as well as managing busy appointment book
- Providing excellent customer service at all times whilst working in fast paced, high pressure environment
- Trained new staff in product knowledge and customer service protocols.
- Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment
- Followed up with customers to increase satisfaction with purchases and services.
Senior Beauty Therapist
Laser Clinics Australia
Kotara, NSW
08.2020 - 10.2021
- Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Beauty Therapist Trainee
Urban Spa
Wahroonga, NSW
02.2018 - 08.2020
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for washing
- Assisted front desk by answering phone calls, taking appointments and checking clients
- Worked closely along side manager/senior therapist, assisting them in day to day spa clinic duties
Education
Diploma Of Beauty -
Australian Academy of Beauty Therapy
02.2020
Open Foundations -
University of Newcastle
Central Coast, NSWYear 12 Certificate -
Northlakes High School
San Remo, NSW11.2016
Skills
- Organisation and Multitasking
- Good Telephone Etiquette
- Calm Under Pressure
- Time Management
- Attention to Detail
- Excellent Communication
References
Keira Mafi- Laser Clinics Australia Tuggerah Clinic Manager- 0423787700
Anneliese Caddis- Laser Clinics Australia Tuggerah Assistant Manager- 0413733364
Timeline
Administration Clerk
Central Coast Motor Groups
03.2024 - Current
Senior Beauty Therapist
Laser Clinics Australia
10.2021 - Current
Senior Beauty Therapist
Laser Clinics Australia
08.2020 - 10.2021
Beauty Therapist Trainee
Urban Spa
02.2018 - 08.2020
Diploma Of Beauty -
Australian Academy of Beauty Therapy
Open Foundations -
University of Newcastle
Year 12 Certificate -
Northlakes High School