Elliza Andrew
Summerland Point,NSW
Summary
Dedicated and keen applicant who is looking for a long term career with experience in fast-paced office/clinical settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Administration Clerk
Central Coast Motor Groups
03.2024 - Current
- Established and maintained standard office procedures to achieve demanding targets.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Managed a large volume of vehicle stock for various dealerships and ensured all details were accurately imputed into our system and accessible to all staff
Senior Beauty Therapist
Laser Clinics Australia
10.2021 - 03.2024
- Managed reception by answering phone calls, processing payments, and returning emails as well as managing busy appointment book
- Providing excellent customer service at all times whilst working in fast paced, high pressure environment
- Trained new staff in product knowledge and customer service protocols.
- Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment
- Followed up with customers to increase satisfaction with purchases and services.
Senior Beauty Therapist
Laser Clinics Australia
08.2020 - 10.2021
- Kept work areas, tools, and equipment clean and properly sanitised to minimise disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Beauty Therapist Trainee
Urban Spa
02.2018 - 08.2020
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for washing
- Assisted front desk by answering phone calls, taking appointments and checking clients
- Worked closely along side manager/senior therapist, assisting them in day to day spa clinic duties
Education
Open Foundations -
University of Newcastle
Diploma Of Beauty -
Australian Academy of Beauty Therapy
02.2020
Year 12 Certificate -
Northlakes High School
11.2016
Skills
- Organisation and Multitasking
- Good Telephone Etiquette
- Calm Under Pressure
- Time Management
- Attention to Detail
- Excellent Communication
Timeline
Administration Clerk
Central Coast Motor Groups
03.2024 - Current
Senior Beauty Therapist
Laser Clinics Australia
10.2021 - 03.2024
Senior Beauty Therapist
Laser Clinics Australia
08.2020 - 10.2021
Beauty Therapist Trainee
Urban Spa
02.2018 - 08.2020
Diploma Of Beauty -
Australian Academy of Beauty Therapy
Year 12 Certificate -
Northlakes High School
Open Foundations -
University of Newcastle
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