Elluka Farmilo

Managed point-of-sale terminals to process transactions

• Cash Handling and eftpos transactions.
• Counting till at end of service.
• Sharing product knowledge with customers regarding menus and specials.

Front Of House Pass

• Facilitated communication between chefs, staff, and customers to ensure accurate order management.
• Plate side salads and sauces.
• Check food quality regularly and send it accordingly to the correct tables.
• Resolved customer complaints and concerns regarding wait times to enhance guest satisfaction.
• Write up bookings and set tables at the beginning of service.
• Pack up pass at end of service, wash and hose the pass floor and wipe all counters.

Waiter And Presentation

• Scan over restaurant frequently to ensure every table is wiped and chairs are tucked in.
• Restocking napkins, condiments, salt and pepper.
• Polish cutlery and top up cutlery stations frequently.
• Directed customers to their bookings.
• Deliver food to tables efficiently and clear tables frequently.
• Assisted in back of house cleaning duties.

Supported various functions to ensure smooth operations

• Trained staff on point-of-sale systems, pass operations, and floor management to improve service efficiency.
• Communicated with supervisors and duty managers.
• Assist in function set ups.
• Provided supervisory cover when supervisors were unavailable.