Summary
Overview
Work History
Education
Skills
Timeline
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ELLY BEATON

Kirrawee,NSW

Summary

I am a friendly worker offering almost seven years of customer service experience. I am a motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. I also have extensive experience in hospitality, including order taking, payment processing and food safety. I contribute to team success by working hard, taking on extra work and meeting all customer needs. I always serve with a smile and ensure that the customer comes first. I am an outgoing, bubbly and friendly worker with excellent interpersonal communication strengths. I have solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Dedicated student interested in applying excellent communication and interpersonal skills to a Digital and Social Media role. Experienced in content creation, social media analytics and engaging target audiences.

Overview

5
5
years of professional experience

Work History

Retail Educator

Lululemon Athletica
Sydney
08.2022 - Current
  • Selected to work social media and content days for Lululemon Yoga and Ambassador styling events
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Cashier, Barista

Son Of A Baker
10.2021 - 08.2022
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.

CAFE WORKER

The Tamping Ground
03.2019 - 09.2021
  • Accurately operated cash register to process customer payments daily
  • Addressed guest complaints and resolved issues to promote satisfaction
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency
  • Contributed to consistent customer satisfaction rating by producing high- quality food and providing timely service
  • Maintained clean and organized appearance for all restaurant areas to attract and retain customers
  • Notified management of product and supply shortages to reduce disruption in availability
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds
  • Assisted guests, including offering personable greetings and taking orders
  • Reduced customer wait times by quickly and efficiently operating customer window and sales register


CASHIER AND JUICE MAKER

Top Juice
01.2021 - 03.2021
  • Described menu items and daily specials to customers
  • Processed payments correctly and promptly
  • Followed all cleanliness and sanitation procedures
  • Worked with large vats, paddles and agitators to blend, mix and heat materials
  • Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals
  • For seven years I have been the captain of my soccer team, striving to keep a tight community full of fun, on and off the field
  • I feel that it takes a loud and encouraging leader to captain a team and that is what I strive to be each soccer season to keep my team feeling enthusiastic and supported
  • I am now currently the coach of my soccer team and it has taught me leadership abilities, teamwork and how to manage a team
  • It has been a rewarding experience and I learn new aspects of working well and cooperatively everyday.

Education

Bachelor of Media And Communications - Digital And Social Media

University of Technology Sydney
Ultimo, NSW
11.2026

Bachelor of Primary Education - 2 Years Completed

University of Wollongong
Wollongong, NSW
2022

HSC -

The Jannali High School
Jannali, NSW
11.2020

Skills

  • Friendly, Bubbly
  • Positive Interactions with customers
  • Proficient in Mac, Microsoft, NexGen/VOXPRO, Photoshop and many other advanced editing/software apps
  • Stocking and Replenishing
  • Cooperative Attitude
  • Cash Register Operation, Cash Handling
  • Cleaning
  • Customer Assistance
  • Answering Customer Questions
  • Upselling Strategies
  • Retail Transactions Processing
  • Strong Communication and Interpersonal Skills
  • Social Media Platforms
  • Communications Management
  • Creative Direction
  • Content Creation

Timeline

Retail Educator

Lululemon Athletica
08.2022 - Current

Cashier, Barista

Son Of A Baker
10.2021 - 08.2022

CASHIER AND JUICE MAKER

Top Juice
01.2021 - 03.2021

CAFE WORKER

The Tamping Ground
03.2019 - 09.2021

Bachelor of Media And Communications - Digital And Social Media

University of Technology Sydney

Bachelor of Primary Education - 2 Years Completed

University of Wollongong

HSC -

The Jannali High School
ELLY BEATON