Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elly Lucas

Rowville,VIC

Summary

Professional with extensive experience at Endota Spa, excelling in customer relations and appointment management. Proven ability to enhance client satisfaction through effective communication and organization skills, contributing to increased salon revenue by upselling services. Committed to maintaining a welcoming environment and fostering positive client experiences.

Overview

4
4
years of professional experience

Work History

Receptionist

Endota
Forest Hill, VIC
04.2025 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Beauty Therapist

Endota Spa
Ringwood, VIC
10.2024 - 03.2026
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Increased salon revenue by upselling additional services and retail products to clients.
  • Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.

Receptionist

Malvern Day Spa
01.2022 - 04.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Diploma In Beauty Therapy / Cert 3 - Beauty Therapy

Boxhill Institute
Melbourne
09.2024

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Customer/Client relations

Timeline

Receptionist

Endota
04.2025 - Current

Beauty Therapist

Endota Spa
10.2024 - 03.2026

Receptionist

Malvern Day Spa
01.2022 - 04.2023

Diploma In Beauty Therapy / Cert 3 - Beauty Therapy

Boxhill Institute
Elly Lucas