ELMA JOHN
East Perth,Australia
Summary
Enthusiastic and detail-oriented professional with experience in customer service, administration, and editorial support. Skilled in managing front desk operations, maintaining records, and building strong family and team relationships. Committed to creating welcoming, child-safe environments and supporting organisational efficiency.
Overview
2026
2026
years of professional experience
Work History
Team Member
Officeworks
Subiaco, WA
04.2025 - Current
- Supported daily operations, managing front-desk enquiries, product coordination, and in-store logistics.
- Handled high-volume point-of-sale transactions and resolved customer issues with professionalism.
- Maintained accurate stock levels, tracked inventory movements, and contributed to process efficiency.
- Assisted in order receipting and shelf replenishment across multiple departments.
Sub Editor
The DropTimes
08.2023 - 08.2024
- Maintained accurate editorial records and deadlines under pressure.
- Managed internal databases for publication status, task assignments, and content tracking.
- Created progress summaries and delivered clear communication with multiple stakeholders.
Content Writer
Encreators
05.2023 - 01.2024
- Managed digital records and coordinated publication schedules
- Reviewed and edited digital documents including newsletters and promotional materials
- Responded to reader inquiries and supported team communication across platforms
- Created training materials and supported onboarding, improving efficiency by 30%
Technical Writer Intern
The DropTimes
06.2023 - 08.2023
- Created promotional videos for Drupal and managed content across various social media platforms for The DropTimes
- Developed and implemented comprehensive training materials for new customer service representatives, contributing to a 30% increase in first-call resolution rates and reducing onboarding time from four weeks to two weeks, while maintaining high satisfaction scores of over 90%.
- Created user-friendly technical documents for digital platforms, enhancing knowledge sharing
- Collaborated with IT teams and SMEs to develop internal process content and training guides
Internship
IndiaDotcom Digital (formerly Zee Digital)
12.2022 - 01.2023
- Authored internal-facing knowledge base articles and support documentation aligned with product updates.
- Followed structured writing practices to ensure clarity, task-based navigation, and accessibility.
- Contributed to a content review workflow based on team collaboration.
Digital Marketing Intern
Victara Global
10.2022 - 11.2022
- Supported lead management campaigns and social media messaging for student recruitment initiatives.
- Conducted market research on education trends, contributing to content strategy and campaign planning.
Sales Assistant & Cashier
Ibwis Mart
08.2020 - 08.2022
- Processed 100+ transactions daily, maintained accurate cash handling and reconciliation.
Managed stock intake, pricing, and floor layout to ensure efficient workflow.
Monitored inventory and placed orders for essential supplies.
Voluntary Worker
Pooyapally Gramapanchayath [Area Development Society]
, India
08.2017 - 09.2020
- Managed monthly visits to elderly and chronically ill patients for wellness checks
- Coordinated service delivery and tracked fund usage based on patient needs
- Developed documentation reports for program transparency and improvement
Student Support Advisor
St. Teresa's College
- Welcomed and oriented international students during enrolment and transition periods.
- Provided guidance on course selection, college services, and campus navigation.
- Collaborated with faculty to identify and support at-risk students.
Education
Master of Arts - Journalism and Mass Communication
St. Teresa's College
India01.2023
Bachelor of Arts - English language and literature
Marthoma College of Science And Technology
India01.2020
Pre-Primary Education to Higher Secondary Education -
Indian Community School
Kuwait01.2017
Skills
- Customer Service
- Front Desk/Reception Duties
- Data Entry & Record Maintenance
- Scheduling & Calendar Management
- Communication (Verbal & Written)
- Relationship Building
- Microsoft Office Suite (Word, Outlook, Excel)
- Confidentiality & Compliance
- Child-Safe Environment Awareness
- Time Management & Multitasking
Timeline
Team Member
Officeworks
04.2025 - Current
Sub Editor
The DropTimes
08.2023 - 08.2024
Technical Writer Intern
The DropTimes
06.2023 - 08.2023
Content Writer
Encreators
05.2023 - 01.2024
Internship
IndiaDotcom Digital (formerly Zee Digital)
12.2022 - 01.2023
Digital Marketing Intern
Victara Global
10.2022 - 11.2022
Sales Assistant & Cashier
Ibwis Mart
08.2020 - 08.2022
Voluntary Worker
Pooyapally Gramapanchayath [Area Development Society]
08.2017 - 09.2020
Student Support Advisor
St. Teresa's College
Master of Arts - Journalism and Mass Communication
St. Teresa's College
Bachelor of Arts - English language and literature
Marthoma College of Science And Technology
Pre-Primary Education to Higher Secondary Education -
Indian Community School
Affiliations
- Aspiring HR professional seeking to contribute to inclusive, people-focused solutions in a values-driven organisation.
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