Eloise Robinson
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for consistency and adaptability, with swift capacity to learn and apply new skills. My experience at Fat Beagle Coffee Shop showcases my ability to foster community and personalize customer service, embodying patience and passion. I am committed to leveraging these qualities to contribute to team success and organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Fat Beagle Coffee Shop
06.2023 - Current
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Strengthened relationships with regular customers through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
Cashier
Penneshaw IGA
11.2023 - 06.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Utilized strong product knowledge of specifically local produce.
Lead Barista
Discovery Cafe
08.2022 - 05.2023
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for various jobs throughout the cafe, ensuring high-quality service and product.
Bakery Assistant/ Bar Attendant
K'Gari Beach Resort
07.2021 - 02.2022
- Operated commercial kitchen equipment and tools.
- Contributed to customer service by answering questions and providing recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
TAFE SA -
Certificate III in Retail
Noarlunga Centre, SA12-2020
TAFE SA -
Certificate III in Food & Hospitality
Kingscote, SA11-2017
Completion of Year 12 -
Kangaroo Island Community Education
Kingscote, SA11-2017
Skills
- Team collaboration
- Payment processing
- Customer Service
- Excellent communication
- Phone etiquette
- Patience
Certification
Naomi Csar
Supervisor - K'Gari Beach Resort
0455 040 300
Anthony Cullen
Supervisor - K'Gari Beach Resort
0417 752 726
Timeline
Cashier
Penneshaw IGA
11.2023 - 06.2024
Front of House Staff Member
Fat Beagle Coffee Shop
06.2023 - Current
Lead Barista
Discovery Cafe
08.2022 - 05.2023
Bakery Assistant/ Bar Attendant
K'Gari Beach Resort
07.2021 - 02.2022
Naomi Csar
Supervisor - K'Gari Beach Resort
0455 040 300
Anthony Cullen
Supervisor - K'Gari Beach Resort
0417 752 726
TAFE SA -
Certificate III in Retail
TAFE SA -
Certificate III in Food & Hospitality
Completion of Year 12 -
Kangaroo Island Community Education
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