ELSIE-MARY FELIX
Wynnum
Summary
Recent graduate with foundational knowledge in allied health assistance and hands-on experience gained through work placement at a pediatric physiotherapy clinic. Demonstrates strong teamwork, communication, and time-management skills with over 13 years of customer service experience. Ready to make a meaningful contribution to supporting healthcare professionals and improving patient care.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Allied Health Assistant
Smilestones Therapy
03.2025 - Current
- Supported physiotherapist and exercise physiologist in implementing exercise programs, promoting patient mobility and independence.
- Assisted in structured therapeutic activities and supportive interactions with patients.
- Greeted patients and visitors and performed general clerical duties such as answering and screening phone calls and routing mail.
- Provided emotional support to patients and families, fostering a positive environment conducive to healing.
- Communicated with patients, families, physicians and other healthcare team members about patient care.
- Created a welcoming atmosphere within the clinic and ensured a safe and clean environment for patients by adhering to infection control policies and procedures.
- Demonstrated strong interpersonal skills when working with diverse patient populations, fostering positive relationships and trust among clients.
Cook
Ginger and Lime Café
03.2024 - 06.2024
- Prepared meals in line with dietary and food safety standards
- Ensured hygienic kitchen practices in compliance with regulatory requirements
- Collaborated with café team for efficient service delivery
Food Van Owner/Operator
The Picnic Wagon
02.2021 - 03.2024
- Oversaw day-to-day operations including service, preparation, and administration
- Managed budgeting, inventory, supplier coordination, and food safety compliance
- Maintained accurate financial and sales records using Xero
Bakery Team Member
Woolworths
03.2020 - 06.2022
- Adhered to safety protocols and quality standards during food preparation
- Operated baking machinery and maintained hygienic workspace
- Provided friendly service and maintained product displays
Store Services Compliance Officer
Woolworths
08.2019 - 03.2020
- Processed payroll for 150+ staff and managed compliance reporting
- Performed reconciliations, invoicing, and office management tasks
- Led a team of 4 office assistants and coordinated shift rosters
Customer Service Supervisor
Woolworths
11.2011 - 08.2019
- Supervised front-line customer service operations
- Handled escalated customer issues and conducted staff training
- Implemented community-based marketing initiatives
Learn to Swim Teacher
Aquatic Achievers
08.2016 - 05.2018
- Delivered structured swimming lessons for children aged 3–8
- Ensured safety and monitored student progress through six skill levels
- Built rapport with students and families to support learning outcomes
Education
Certificate IV - Allied Health Assistance
TAFE Queensland
04.2025
Bachelor of Science - Marine Science
The University of Queensland
Brisbane, QLD12.2014
Skills
- MS Office, Kronos, Xero, 1POS
- Patient-centered communication
- Team leadership, staff training
- Inventory, records and compliance management
- Payroll processing
- Data entry
Certification
Food Safety Supervisor
Timeline
Allied Health Assistant
Smilestones Therapy
03.2025 - Current
Cook
Ginger and Lime Café
03.2024 - 06.2024
Food Van Owner/Operator
The Picnic Wagon
02.2021 - 03.2024
Bakery Team Member
Woolworths
03.2020 - 06.2022
Store Services Compliance Officer
Woolworths
08.2019 - 03.2020
Learn to Swim Teacher
Aquatic Achievers
08.2016 - 05.2018
Customer Service Supervisor
Woolworths
11.2011 - 08.2019
Bachelor of Science - Marine Science
The University of Queensland
Certificate IV - Allied Health Assistance
TAFE Queensland
Similar Profiles
Jenel TorresJenel Torres
Junior Kindergarten One – Supervisor/Lead Teacher at Smilestones Junior KindergartenJunior Kindergarten One – Supervisor/Lead Teacher at Smilestones Junior Kindergarten
Amanda MiriseAmanda Mirise
Physical Therapist at Therapy 2000/Green Apple TherapyPhysical Therapist at Therapy 2000/Green Apple Therapy
Tristen PriceTristen Price
Mental Health Therapist at Rainbow Road Therapy/ Moore Therapy And WellnessMental Health Therapist at Rainbow Road Therapy/ Moore Therapy And Wellness
Michael HeathMichael Heath
Food Service Assistant at Regis Aged CareFood Service Assistant at Regis Aged Care
MONICA HEEREMANSMONICA HEEREMANS
Retail Pharmacy Assistant at Clara St Day and Night PharmacyRetail Pharmacy Assistant at Clara St Day and Night Pharmacy