Elyse Offer
Miles,Queensland
Summary
Dynamic and reliable professional with extensive experience at Miles IGA, excelling in customer service and inventory management. Proven adaptability and strong problem-solving skills, consistently enhancing team performance and fostering positive relationships. Committed to delivering exceptional support and maintaining operational efficiency in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Retail Assistant
Miles IGA
04.2023 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Assisted customers with prompt and polite support in-person and via telephone.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Conducted inventory checks to maintain optimal stock levels, ensuring product availability through stock taking and negative counts within the system.
- Use technology to improve the efficiency and accuracy of date checking in the chiller department.
- Worked and manged Chiller department, which included completing paperwork of stock inventory, weekly stock take counts with zero counts and negative checks, providing job lists for fellow employees to complete.
- Working in the deli, following food safety guidelines, cooking and maintaining a clean work field.
Miles Bowls Club
Waitressing
01.2019 - 04.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Customer service, platting, money handling, supervising, and book work.
Administrative Assistant
Richards Transport
09.2021 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Learnt skills on Xero Accounting Program
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
Education
Certificate IV in Community Service - Family And Community Services
TAFE QLD
QLD10-2025
No Degree - Family And Community Services
Mental Health First Aid Australia
Chinchilla, QLD10-2024
No Degree - Family And Community Services
NAPCAN PREVENT CHILD ABUSE & NEGLECT
Online09-2024
No Degree - Family And Community Services
Chinchilla State Primary School
Chinchilla09-2024
No Degree - Family And Community Services
NAPCAN PREVENT CHILD ABUSE & NEGLECT
Online08-2024
No Degree - Family And Community Services
Chinchilla State Primary School
Chinchilla, QLD08-2024
No Degree - Family And Community Services
Chinchilla State Primary School
Chinchilla, QLD08-2024
No Degree - Family And Community Services
Chinchilla State Primary School
Chinchilla, QLD08-2024
Diploma of Leadership And Management - Business
Chinchilla Christian College
Chinchilla, QLD12-2023
High School Diploma -
Chinchilla Christian College
Chinchilla, QLD11-2023
Certificate II in Active Volunteering - Family And Community Services
Chinchilla Christian College
Chinchilla, QLD06-2022
Certificate II in Business - Business
Chinchilla Christian College
Chinchilla, QLD07-2021
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash register operation
- Flexible schedule availability
- Complex Problem-solving
- Adaptability and resilience
- Conflict resolution techniques
- Team collaboration aptitude
- Inventory management proficiency
- Multitasking
- Friendly and helpful
- Reliable and responsible
Accomplishments
- Blue Card Holder
- Provisional 2 Driver (Green P)
- Have a personal car with comprehensive insurance
Languages
English
Timeline
Retail Assistant
Miles IGA
04.2023 - Current
Administrative Assistant
Richards Transport
09.2021 - 09.2021
Miles Bowls Club
Waitressing
01.2019 - 04.2023
Certificate IV in Community Service - Family And Community Services
TAFE QLD
No Degree - Family And Community Services
Mental Health First Aid Australia
No Degree - Family And Community Services
NAPCAN PREVENT CHILD ABUSE & NEGLECT
No Degree - Family And Community Services
Chinchilla State Primary School
No Degree - Family And Community Services
NAPCAN PREVENT CHILD ABUSE & NEGLECT
No Degree - Family And Community Services
Chinchilla State Primary School
No Degree - Family And Community Services
Chinchilla State Primary School
No Degree - Family And Community Services
Chinchilla State Primary School
Diploma of Leadership And Management - Business
Chinchilla Christian College
High School Diploma -
Chinchilla Christian College
Certificate II in Active Volunteering - Family And Community Services
Chinchilla Christian College
Certificate II in Business - Business
Chinchilla Christian College
Just completed a chairty walk in July this year and raised $2135 for Ronald McDonald House Charities
I am a goal-oriented individual who strives to bring optimism and support to everyone I encounter. This reflects my academics and the areas of community service in which I am most interested. In July, I organised, funded, advertised, and handled my fundraiser with Ronald McDonald House Charities Sydney, utilising excellent communication with updates and promotional guidelines.
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