Elysha Rickerby
Leichhardt,NSW
Summary
Experienced with team support and operational efficiency. Utilizes strong communication and problem-solving skills to enhance team performance. Track record of fostering collaboration and maintaining adaptability in dynamic environments.
Overview
25
25
years of professional experience
Work History
Administration & Team Support Specialist
Belle Property Annandale
Annandale, NSW
01.2010 - 03.2025
- Front office management inc COVID Compliance
- Customer Service – meet & greet all walk-in clients & emails to reception
- Manage incoming telephone calls
- Property Management support – assist team inc direct tenant/landlord, phone call & email enquiries as appropriate, conduct Lease signing where required & assist with customer issues
- Sales and administration support inc Internet listings, prepare marketing material, social media, editorial & day to day admin
- Manage Sales & PM key system requirements of over 700 key sets
- Manage all Signboard requirements
- Book, create & organize all marketing requests inc Social Media
- Organize all sales editorial opportunities
- Audit files for industry compliance
- Office stationery and domestic duties
- Exchanging sold properties inc liaising with solicitors, vendors/buyers & agents
Executive Assistant
ABC NEWSRADIO
04.2006 - 12.2010
- Provide high-level administrative support to the Manager of ABC NewsRadio. Manage the day-to-day activities of the Sydney office.
- Manage and arrange appointments, meetings and Manager’s diary; act as first point of contact in the office of the Manager and deal to finality with matters not requiring the attention of the Manager.
- Act as first point of contact for both ABC staff and the listening public for matters relating to ABC NewsRadio and its output.
- Critically appraise incoming proposals, enquiries, papers and correspondence; determine priorities, prepare responses and undertake necessary action as appropriate.
- Create, maintain and update appropriate files and records related to ABC NewsRadio. Operating an efficient filing and records system to ensure efficient and rapid retrieval of data.
- Ensure the network’s compliance with the Performance Management system.
- Manage administrative and P&L forms relating to network staff inc recruitment/casuals/interns
- Manage telephone & written listener correspondence, enquiries and complaints.
- Manage procurement activities for network.
- Arrange travel, including accommodation bookings and travel allowance for Manager and staff.
- Collate documents for the National Networks office, e.g. Monthly training report.
- Administrate and maintain ABC NewsRadio File Share “Pandora”.
- Assist with/undertake special projects as required.
- Relief Duties: Act as network coordinator when on leave. Manage online listener correspondence system when required.
- Key achievements:
- ABC NewsRadio Office upgrade. Including overseeing Netia PC Refreshment for network, revision/reduction of aged technical equipment and reference materials, project managing kitchen refurbishment.
- Triple j Acting Assistant – 4 months. Provided high level administrational assistance to the Manager triple j. Key achievement was to arrange all travel requirements (flights, accommodation, car rental & allowance) for triple j staff (talent, management & support people) partaking in an interstate AWOL concert.
Executive Assistant/Project Manager
TELSTRA
07.2000 - 01.2006
- The role was created to recognize and drive process improvements. To be implemented whilst improving customer satisfaction and delivering business benefits consistent with the priorities and strategic direction of the business.
- Reviewed the Business Operations team Reporting and Communicating activities. Identified over 100 activities, highlighting potential improvements for a standardized approach including reducing commitments in time and resources to these activities.
- Reviewed 16 Service Advantage Call Centre Team Leader induction processes. Identifying one consistent approach covering all appropriate induction topics including Health & Safety, Staff responsibilities and Performance targets.
- Secondment as a Communications Consultant – 3 months. Learning opportunity to directly support the Communications Manager in providing comms advice to Metro Core Services group consisting of over 5000 staff. Key achievement was to co-produce and direct a Senior Leadership Management team video on the company’s direction.
- Secondment as a Media Officer – 3 months. Key tasks were organizing a workshop, media events, company wide media reporting and daily media support. Key achievement was to assist with a Senate Estimates Enquiry.
- Supported various Senior Managers in the role as Executive Assistant
Education
Graduate Certificate - Project Management
University of Technology, Sydney
Diploma - Fine Arts
Sydney Institute of Technology TAFE / National Art School
Certificate IV - Real Estate
REINSW
Sydney, NSW04.1996
Timeline
Administration & Team Support Specialist
Belle Property Annandale
01.2010 - 03.2025
Executive Assistant
ABC NEWSRADIO
04.2006 - 12.2010
Executive Assistant/Project Manager
TELSTRA
07.2000 - 01.2006
Graduate Certificate - Project Management
University of Technology, Sydney
Diploma - Fine Arts
Sydney Institute of Technology TAFE / National Art School
Certificate IV - Real Estate
REINSW