Ema Ann Edwin
Brisbane,QLD
Summary
Responsible All Round Worker with extensive skill to act flexible and fast learner. Willing to adjust and enhance skills in all needed situations. Dependably carries out instructions and stays current on schedules. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bar and Restaurant All Rounder
Sundaratheeram Resort
03.2023 - 01.2024
- All Rounder
- Experienced with Point of Sales.
- Moderate Cocktail Knowledge.
- Maintains Cleanliness throughout the premises
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Optimized table turnover rates by implementing efficient seating plans and reservation management systems.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage-serving practices.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
Freelance Pet Groomer
Myself
04.2023 - 01.2024
- Improved pet hygiene by providing thorough grooming services, including bathing, brushing, and hair trimming
- Ensured client satisfaction throughout the entire grooming process from initial consultation through completion.
- Detected early signs of potential health issues in pets by conducting routine physical assessments during grooming appointments.
- Increased customer satisfaction with attentive care for each client''s specific needs and preferences.
Student Volunteer
National Service Scheme
06.2019 - 03.2023
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Exemplified leadership qualities while coordinating group activities, delegating tasks effectively, and maintaining open lines of communication among team members.
Education
BBA - International Business
Queensland University of Technology
Brisbane, QLD02.2028
Certification
Responsible Service of Alcohol (RSA QLD)
- issued by Clear to Work Ltd
Provide responsible service of alcohol and NSW specific elements, covering a range of topics including: NSW liquor laws and selling, serving, or supplying alcohol responsibly.
Responsible Service of Gambling (RSG QLD)
- issued by Clear to Work Ltd
People involved in Queensland's liquor and gaming industries must have the appropriate certification in the responsible service of gambling (RSG).
Customer Liaison Officer (CLO QLD)
- issued by Clear to Work Ltd
The Queensland Responsible Gambling Code of Practice requires that gambling venues appoint a person to perform the role of CLO.
Languages
English
Native or Bilingual
Malayalam
Native or Bilingual
Timeline
Freelance Pet Groomer
Myself
04.2023 - 01.2024
Bar and Restaurant All Rounder
Sundaratheeram Resort
03.2023 - 01.2024
Student Volunteer
National Service Scheme
06.2019 - 03.2023
BBA - International Business
Queensland University of Technology
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