EMALEE HIND
Delacombe
Summary
Dynamic professional with a proven track record in customer service and youth engagement at Asuria. Skilled in career coaching and active listening, I excel in building relationships and developing individualized plans that empower youth to achieve their goals. Committed to fostering supportive environments and enhancing client satisfaction.
Overview
10
10
years of professional experience
Work History
Youth Mentor
Asuria
Ballarat
04.2024 - Current
- Created an environment that was safe and supportive for all participants in mentoring sessions.
- Actively listened to understand the needs of each individual participant.
- Assisted with the development of individualized plans for youth to achieve their goals.
- Motivated youth towards successful completion of study or employment.
Receptionist/Administrative Assistant
Barry James Smash Repairs
Ballarat
01.2022 - 04.2024
- Monitored office supplies inventory and placed orders when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Full time
Woolworths
Delacombe
10.2018 - 01.2022
- Customer service
- Online Orders
- Front of house
- Stock take
- Handling customer complaints
- Opening Woolworths
- General cleaning
- Data entry
Casual
National Hotel
Clunes
01.2015 - 01.2018
- Customer Service
- Serving.
- Table Service
- Money Handling
- Answering phone calls for orders
- Deep Cleaning
- Kitchen Hand
Slices and Pies
03.2016 - 09.2016
- Customer service
- Coffee making
- Till operations
- Money handling
- Greeting customer
- Opening and closing store
- General cleaning
- Answering phones
Education
Certificate IV in Employment Services -
Asuria
Ballarat 05-2025
Job Coach Certification
Way Finders
01-2024
Certificate III in Beauty Services
Federation University
Ballarat 01-2018
Year 10
Ballarat High School
Skills
- Career coaching
- Resume writing
- Customer service
- Youth engagement
- Goal setting
- Active listening
- Administrative support
- Relationship building
- Caseload management
Timeline
Youth Mentor
Asuria
04.2024 - Current
Receptionist/Administrative Assistant
Barry James Smash Repairs
01.2022 - 04.2024
Full time
Woolworths
10.2018 - 01.2022
Slices and Pies
03.2016 - 09.2016
Casual
National Hotel
01.2015 - 01.2018
Certificate IV in Employment Services -
Asuria
Job Coach Certification
Way Finders
Certificate III in Beauty Services
Federation University
Year 10
Ballarat High School