Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eman Wazzy

Allawah,NSW

Summary

As a newcomer to the e-commerce world, I've embraced the challenge of sourcing fabric samples from overseas to pinpoint the ideal fabric for my customers. Despite my recent entry into the world of online business, my commitment to grow remains steadfast. Drawing upon these insights, I'm dedicated to refining our product offerings, elevating customer satisfaction, and fostering sustainable growth. With a keen eye for market opportunities, a talent for nurturing strategic partnerships, and a focus on delivering outstanding customer experiences, I am determined to carve out a niche in the dynamic landscape of e-commerce.

Overview

10
10
years of professional experience

Work History

Business Owner

Home Business
02.2024 - Current
  • Launched an online retail business this month and built a website independently.
  • Print shipping labels and dispatch immediately to keep clean reputation and grow my online platform.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Created engaging social media content to increase brand awareness and attract new customers.

Telemarketer

CAMNET
02.2022 - 02.2022
  • B2B calls only.
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Enhanced sales through utilization of persuasive communication skills and thorough product knowledge.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.

Childcare Lead Educator

Playtime Preschool
02.2016 - 10.2019
  • Enhanced children''s social skills by organizing group activities and fostering positive interactions.
  • Supported children''s emotional growth through compassionate listening and guidance during challenging situations.
  • Developed age-appropriate lesson programming, tailored to individual learning and emotional needs, boosting overall comprehension and success.
  • Implemented creative teaching methods, capturing children''s interest and enhancing their educational experience.
  • Maintained detailed records of each child''s progress, using data to inform future instruction and offer personalized support.
  • Communicated regularly with parents regarding their child''s development, addressing concerns and celebrating milestones together.
  • Organized and executed successful parent-teacher conferences to discuss individual progress, concerns, or future goals for each child.

Telemarketer

On Track
06.2015 - 11.2016
  • B2B only.
  • Call businesses to ask if they are interested in employing people with special needs and / or disabilities.
  • Maintained accurate records of customer interactions, ensuring timely follow-up on leads and potential opportunities.
  • Trained how to use computer data base.
  • Improved overall call quality by adhering to company guidelines and best practices consistently.

Customer Service Cashier

McDonalds
01.2014 - 03.2015
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

Diploma - Early Childhood Education And Care

RTM College
Bankstown
11.2016

Certificate II - Retail in Makeup And Skincare

TAFE
Bankstown, NSW
07.2015

Certificate II - Skills For Work And Training

MTC
Belmore
12.2014

Skills

  • Business Planning
  • Trends Analysis
  • Business marketing
  • Strategic Decision-Making
  • Driven and Determined
  • Social Media Marketing

Languages

English
Full Professional
Arabic
Full Professional

Timeline

Business Owner

Home Business
02.2024 - Current

Telemarketer

CAMNET
02.2022 - 02.2022

Childcare Lead Educator

Playtime Preschool
02.2016 - 10.2019

Telemarketer

On Track
06.2015 - 11.2016

Customer Service Cashier

McDonalds
01.2014 - 03.2015

Diploma - Early Childhood Education And Care

RTM College

Certificate II - Retail in Makeup And Skincare

TAFE

Certificate II - Skills For Work And Training

MTC

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