Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Emanuela Otuk

Canberra,ACT

Summary

Empathetic, trauma informed Community Service Worker passionate about providing meaningful support and services through Client Centred Approach. Resilient-excellent communicator bringing 1.5 years of comprehensive experience implementing core programs to meet needs for self-development and independence. Creative and understanding professional commended for modelling and teaching life skills and promoting diversity by exposing clients to multicultural experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Youth Worker

Barnardos Australia
Canberra, ACT
02.2021 - Current
  • Daily organisation and CYPS reporting.
  • Informing appropriate authorises of critical situations and outcomes.
  • Treating young people's concerns with respect, tact and sensitivity, whilst remaining confidential and professional.
  • Applied clinical and behavioural knowledge to maintain safety during crisis moments to deescalate situations.
  • Managed activities promoting growth in mental, emotional and educational areas.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided key emotional support to special needs youth by exhibiting high levels of patience, tolerance and flexibility.
  • Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Encouraged and helped youth clients to develop useful life skills.

Community Support Worker

Focus ACT
Canberra, ACT
03.2021 - Current
  • Administered medication.
  • Completed NDIS incident Reports.
  • Scheduling Clients appointment and ensuring attendance.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Liaised with community members, recommending resources and programs.
  • Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
  • Assisted in personal care, grocery shopping, house chores and meal preparations.

Paralegal

Trinity Law
Canberra, ACT
01.2020 - 02.2021
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information.
  • Prepared legal briefs, motions and pleadings.
  • Researched state statutes, decisions, legal articles, codes and documents.
  • Communicated with outside vendors on behalf of attorneys and legal departments.
  • Mitigated legal team's workload by reviewing and evaluating legal documents, discovery materials and contracts.

Medical Receptionist

Marketplace Medical Centre, Gungahlin
Canberra, ACT
07.2019 - 01.2020
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Responded to correspondence from insurance companies to verify patient's coverage.

Education

Diploma of Community Services - Family And Community Services

National Business Academy
Melbourne, VIC
06.2020

Skills

  • Client Needs Assessment
  • Teamwork and Collaboration
  • Implementing Client Care Plans
  • Behavioural Management Planning
  • Program Evaluation and Improvements
  • Community Services Coordination
  • Money Management Assistance
  • Interpersonal skills
  • Problem-Solving
  • Self-Motivated

Certification

  • Youth Mental Health First Aid
  • First Aid, Basic Emergency Life Support and CPR
  • Current NDIS Worker Orientation Module
  • Understanding Autism
  • Medication Administration
  • Epilepsy and Seizure Training
  • Numerous ongoing and completed youth and support worker modules and training

Reference

Given Upon Request

Timeline

Community Support Worker

Focus ACT
03.2021 - Current

Youth Worker

Barnardos Australia
02.2021 - Current

Paralegal

Trinity Law
01.2020 - 02.2021

Medical Receptionist

Marketplace Medical Centre, Gungahlin
07.2019 - 01.2020

Diploma of Community Services - Family And Community Services

National Business Academy

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